Hybrid-Work: 3 days at the office (heart of Cracow) and 2 remotely from home
- Efficient and fast online recruitment process
- Working schedule time frames: Monday
- Friday: 7:30 - 16:00 (30min lunch break is paid) (Polish time time - always 8h/day, 40h/week, 5 days/week) We are recruiting on behalf of our client - an American marketing company that sells health, beauty, and home care products. It is the largest multi-level marketing company in the world by revenue. It is present on many European markets, Poland included. **NO EXPERIENCE REQUIRED**, but general knowledge about customer support would be an asset Training: 1 month, ideally in the office. **About the company**:
Our client is a large multinational family-owned consumer goods company offering high-quality products in nutrition, beauty, and home care. The company was founded in 1959 in the United States, and operates in more than 100 countries while supporting direct sellers of the company's products. The Polish headquarters in Cracow were founded in 2010 and gather more than 600 employees speaking 28 different languages serving more that 40 countries. The enterprise is known from its widely-addressed values of work-life balance, freedom, reward and family. **Client’s needs**:
For their offices in Cracow they need CUSTOMER SUPPORT REPRESENTATIVES who will interact with the company's clients by addressing inquiries revolving around product support, invoices, complaints and shipments. All contact with customers is inbound, not outbound. **What you will be doing**: - Manage business queries and inbound calls (each call lasts approximately.



2-3 minutes)
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
- Process requests and update data in the database
- Document interactions in the ticket system
- Generate innovative ideas and solutions that will improve customers satisfaction **Requirements**: - Fluent command of German and Italian (C2)
- Fluent level of English (min. B2)
- Enthusiastic, communicative approach and willingness to support our customers
- A great approach to teamwork and focus on internal and external customers
- No experience needed but it would be an asset
- Excellent soft and communication are a must **CONTRACT**:
Standard employment contract for indefinite period of time after 3 months of probation. **FOR INTERNATIONAL CANDIDATES**:
**List of benefits**: - Private medical care
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality company’s products
- Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
- Language courses co-financed by the company Note: We require EU citizenship or full rights to work in Poland ?LWB> Application Question(s): - What languages do you speak fluently?
- When can you start working?

📌 Customer Consultant with German, Italian and English - Kraków, Poland (Italia)
🏢 Real Recruitment Solutions
📍 Italia