ph3MAMA? /h3 pFounded in 2008 by SergeTriganoand his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! /p pThese are atypical places, where everyone feels at home, places born of a blend of influences, freedoms,sensationsand emotions.Each Mama tells the story of the city in which it is located, and all influencesblend together.We offer our guests a joyful atmosphere and exceptional service at an affordable price. /p pMore than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular,welcomingand sexy. /p pWhatever your role,we'reall here to make the customer experience as unforgettable as possible. /p pOur mission: to bring little moments of happiness to people. /p pOur growth has enabled us to offer our teamsgreat careerpaths through internal development and international mobility, andit'snot a question of diplomas or years of experience. /p pMama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. /p pOur commitment to diversity and inclusion: /p pMama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. /p h3Job Description /h3 h3THE MISSION? /h3 ul liNighttime Superstar: Oversee nightly operations,



making sure everything is in tip-top shape for our guests! /li liGuest Experience Hero: Be the go-to person for guests during the night, addressing their needs and ensuring their comfort! /li liProblem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions! /li liSafety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks! /li liCommunication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates! /li liAdministrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly! /li liFeedback Listener: Gather guest feedback during the night and share insights to help us improve our service! /li /ul h3Qualifications /h3 h3MADE FOR YOU? ONLY IF… /h3 ul liYou’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. /li liYou’re a real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. /li liTransparency is your thing: Your motives, methods, and goals are clear as day. No smokeandmirrors here! /li liYou own your oops moments:



Mistakes happen – you own them, learn from them, and help the team avoid them next time. /li liBusiness with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. /li liYou keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. /li /ul h3Your little extras: /h3 ul liYou always follow through: When you commit, you deliver. Every time. /li liTeam player (and solo star): Whether you're working with the squad or flying solo, you nail it. /li liYour vibe is positive approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. /li liYou know your people: You take the time to get to know your teammates and our guests. Relationships matter. /li liYou’ve got everyone's back: We’re all in this together – one big family making magic happen. /li /ul h3Additional Information /h3 h3Next, we're sure you know the tune /h3 ul liFirst melody: “At Mama, no AI! We review your application in person and take the time to understand your background. “ /li liFirst verse: We organise an initial telephone interview with our People Culture Team to see if your application fits in with our rhythm. /li liChorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang! /li liLast verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a or a. /li /ul /p #J-18808-Ljbffr

📌 Night Auditor (M/F/NB) (Como)
🏢 Accor Hotels
📍 Como