ppCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. /ppWe believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. /ph3Working model /h3pHybrid /ph3Function /h3pOperational Key Account Management /ph3About the role /h3pWe are looking for an experienced and motivated Logistics Operations Professional to join our dynamic OKAM Team in Turin or Milan. /ppThis role is essential for ensuring smooth, efficient, and reliable logistics operations across Europe, with a strong focus on the fashion and luxury sectors. /ppThe successful candidate will become a pivotal part of the Operational Key Account Management (KAM) team, working collaboratively to deliver tailored logistics solutions that meet the unique demands of our customers within the fashion and luxury industries. This position offers an exciting opportunity to develop expertise in high-value, time-sensitive goods and contribute significantly to the growth and success of CEVA's European logistics operations. /ph3What you will do /h3pAs OKAM, your main responsibilities will include: /pulliManage the agreed business scope between CEVA and customer operationally across the CEVA products Air, Ocean and/or Ground Rail. /liliSupport strategic reviews of account strategy, account/business plan and development to help and provide better operational execution. /liliManage operational customers KPI’s and ensure smooth operations and efficient processes and engagement with key stakeholders where service failures are identified (non(1)compliance)



and corrective action is in place. /liliConduct and coordinate operational MBR/QBR’s for nominated customer(s) and internal. /liliMaintain on-going knowledge of procedural and/or regulatory changes as well as information published on the company’s intranets and ensure distribution of information vital to the operations of the department/team. /liliGenerate defined KPI’s and provide material for routine reviews, conducting root cause analysis when results are subpar, and engaging the necessary teams for corrective measures. /liliDrive operational on boarding to new product awards to assigned account(s) and provide support to on-board business in conjunction with business implementation team. /liliDrive continuous improvement, including engagement coordination of new initiatives with customer in automation, like EDI, BI tools, etc. with engagement of product and other departments when applicable. /liliEnsure SOP’s are created, kept up to date, managed, distributed, and used by the business teams. /liliMotivate and coach operational teams to focus on thebest customer service. /li /ulh3Who we are looking for /h3ulliProven experience in logistics operations within air and ocean freight, preferably with exposure to fashion and luxury industry clients. /liliStrong knowledge of European freight regulations, customs procedures, and international trade compliance standards. /liliExceptional organizational and communication skills, with the ability to manage multiple priorities and build constructive relationships with internal teams and external partners.



/liliDetail-oriented approach combined with the ability to analyze data and driving operational improvements. /liliProficiency in logistics management software and IT tools used for freight tracking and documentation is highly desirable. /liliFluent in English; proficiency in additional European languages is considered an advantage. /liliA degree in logistics, supply chain management, or a related field is preferred but not mandator /li /ulh3Salary package /h3pContract type: Permanent /ppWorking hours: Full-Time /ph3What We offer /h3ulliFlexible and hybrid working schemes, where compatible with the role /liliLife insurance /liliHealth insurance /liliTicket Restaurant /liliAccess to corporate benefits, employee discounts, and dedicated employee initiatives /liliWell-being programs to support mental and physical health /liliDevelopment opportunities designed to enhance skills, potential, and professional growth /liliA learning-oriented environment that encourages continuous growth within your role and across the organization /liliCollaboration with cross-functional teams and exposure to global logistics operations /liliAn inclusive culture that values diversity, safety, innovation, continuous improvement, and excellence /li /ulpIndividual salaries within the stated range are determined based on objective, role-related criteria, including but not limited to education, experience, knowledge, skills, job level, geography, and applicable collective agreement provisions. /ppCEVA Logistics is committed to creating an inclusive working environment where all employees and candidates are treated with fairness, dignity, and respect. /ppWe make employment decisions based on objective and job-related criteria, including skills, competencies, qualifications, experience, and potential. We welcome applications from people of all backgrounds and are committed to equal opportunities and pay equity for work of equal value. /p /p #J-18808-Ljbffr

📌 Operational Key Account Management (KAM) (Città Metropolitana di Torino)
🏢 Ceva Logistics
📍 Città Metropolitana di Torino