**Role Profile** Based in our Milan Student Accommodation, the Receptionist is a key role for the success of our residences. You’ll be part of the exciting opening of a market leading aparto Student Housing. Just as important: you are responsible for every aspect of the aparto guest stay during your shift. You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.
- General reception and administration duties
- Make sure Health & Safety requirements are meet on site
- Answering incoming calls and following-up potential sales
- Undertaking viewings of the show flat
- Assisting in writing reports and analysis data
- Liaising with head office to confirm number of viewings and bookings




- Providing potential students with useful information on the local area
- Daily update of the site Social Medias (Face book
- Twitter
- Instagram)
- Able to create, organize and manage events on site during the academic year **Person Specification**
- Trustworthy and reliable
- Able to work in shift
- Knowledgeable of issues affecting students
- Able to work on own initiative or as part of a team
- Self-motivated with good communication skills
- Customer-focused and computer literate
- Knowledgeable of issues affecting students and able to communicate with young guests
- Good sales skills
- Sensitive to and understand students’needs
- Able to organise and meet deadlines and targets
- Good knowledge in using social medias
- Previous hospitality / student housing experience in Italy Work Location: In person

📌 Receptionist (Milano)
🏢 Hines Real Estate
📍 Milano