**Key Responsibilities**: - Respond to and resolve Tier 2 support requests escalated from Tier 1.
- Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and update software and hardware as required.
- Handle user account setups, password resets, and permission/access issues.
- Collaborate with other IT teams or vendors to resolve complex incidents.
- Document all support activities in the ticketing system and follow escalation procedures. **Requirements**: - Proven experience in Tier 2 desktop or end-user support roles.
- Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
- Familiarity with ITSM platforms like ServiceNow or similar.
- Good understanding of networking basics (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple support requests. **Job Types**: Full-time, Contract Application Question(s): - Are you comfortable to work on B2B contract?
- What is your expected per month budge? **Language**: - Italian (required)

📌 Desktop Support Technician - Ii (Freelance/self-employed) (Roma)
🏢 Sharp Brains
📍 Roma