**BCIC Swiss | Best Connect International Company** is looking for a **Full-Time, On-site IT Support Specialist** in **Italy**. **Key Responsibilities**
- Provide first
- and second-level support for end-user technical issues
- Troubleshoot hardware, software, and network-related problems
- Collaborate with third-party vendors to resolve complex AV and IT issues when required
- Ensure timely communication regarding issue status and resolution
- Maintain accurate and up-to-date ticket documentation for all incidents
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber
- Provide basic macOS support for Apple users
- Install, upgrade, support, and troubleshoot printers and computer hardware
- Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices
- Use diagnostic tools to resolve network connectivity and workstation hardware/software issues **Required Skills**:



- Strong troubleshooting and problem-solving abilities
- Hands-on experience providing **1st & 2nd line IT support**: - Good understanding of **Windows environments** and basic **macOS support**: - Ability to work independently in an on-site environment **Requirements**: - **Valid work permit for Italy (mandatory)**: - Fluency in **English and the local language**: - Several years of experience in a similar IT Support role
- Strong communication and documentation skills **Benefits**
- Competitive salary package
- Stable **full-time employment**: - Opportunity to work with an international company
- Professional and collaborative work environment
- Career growth and skill development opportunities
- Exposure to enterprise-level IT infrastructure **How to Apply** Pay: Up to €100.00 per day Work Location: In person

📌 IT Support Specialist (Roma)
🏢 BCIC Swiss
📍 Roma