**About InPost** InPost is a leading player in the consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 4000 fully automated parcel lockers (that are accessible 24/7) enabling customers to collect, send and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer’s Polish home market. We’re passionate about our mission and products and our People are the reason we succeed. We’re looking for people with drive and curiosity, who will join us in re-writing the norm! **Job Overview** We are looking for a **Customer Care Specialist** to join our team, providing exceptional support to both **business customers and end-users,** managing **national and international complaints,** and contributing to **process improvement initiatives.** This role requires a **strong problem-solving attitude, clear communication skills, and an empathetic approach** to ensure a seamless experience for our customers. Additionally, you will play a key role in **process design and optimization,** helping to improve internal workflows and enhance customer satisfaction. **Duties and Responsibilities**
- Manage **national and international customer complaints** from multiple channels, ensuring timely resolution.
- Provide **professional assistance** to both **business customers and end-users** through different communication channels.




- Investigate and analyze customer issues to **identify root causes** and implement **preventive solutions.**
- Deliver clear and structured resolutions, ensuring a **transparent and customer-centric** approach.
- Collaborate with **cross-functional teams** to optimize internal procedures and enhance complaint resolution processes.
- Maintain **detailed records** of customer interactions and resolutions.
- Handle **internal cross-functional requests** efficiently.
- Support continuous **process improvement initiatives** by identifying key areas for enhancement. **What You Need to Succeed**
- A **flexible attitude** and the ability to switch between different tasks.
- **Excellent organizational skills** and a structured way of working.
- **Fluency in English**.
- Previous experience in **customer care and complaint management.**
- Strong **problem-solving skills** and keen attention to detail.
- A **customer-oriented mindset** with the ability to handle escalated issues professionally.
- Curiosity and an **investigative approach** to identifying and resolving customer concerns. **Nice to Have**
- **Law backgorund** **What You Will Find at InPost**
- A **multinational, passionate, and inclusive team.**
- A **flexible, creative, and dynamic work environment.**
- Opportunities to **grow and develop** within a company committed to a **sustainable future.**
- Access to a **learning platform** to expand your skills.
- **Lavoro da remoto policy (1 day at the office, 4 from home)**
- Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03_

📌 Customer Care Specialist (Milano)
🏢 InPost Italy
📍 Milano