**Join Us as HR Business Partner!** Are you ready to be a strategic partner at the heart of a fast‑moving international business? We’re looking for an **HR Business Partner** to work closely with our **Sales, Service, and Customer Care teams**— shaping talent, driving performance, and enhancing the customer experience every day. This is the perfect role for someone who thrives **on the front line of business impact**, blending HR expertise with commercial insight. **What You’ll Do** **Talent & Capability Development**
- Spot and develop the skills our Sales and After Sales teams need to excel
- Partner with L&D; to create programs in negotiation, customer management, technical service, and commercial effectiveness **Organization & Workforce Planning**
- Ensure teams are structured for success — right people, right skills, right agility
- Optimize organizational design for better productivity, faster responses, and happier customers **People & Performance Management**
- Coach managers on team performance, engagement, and commercial KPIs
- Lead performance cycles for sales and technical teams with measurable impact **Recruitment & Employer Branding**
- Drive strategies to attract top talent in commercial and technical roles
- Strengthen our employer brand to make us the employer of choice **Compensation, Retention & Compliance**
- Support competitive incentive schemes and retention plans




- Ensure HR processes meet compliance standards while empowering frontline teams **Change Management & Culture**
- Guide teams through growth, new markets, and evolving service models
- Promote a culture of customer focus, collaboration, and service excellence
- Champion well-being and engagement tailored to field and technical teams **Business Partnering**
- Build strong relationships across Sales, After Sales, and internal support functions
- Smooth workflows, reduce friction, and enhance customer outcomes **What You Bring**
- 5 years of experience in **HR Business Partnering**, ideally in Sales or Service organizations
- Familiarity with **multinational B2B/B2C environments** with commercial and technical teams
- Fluency in **Italian & English**: - Degree in Economics, Psychology, HR, or related fields
- Passionate about people, performance, and customer-focused results **Why Join Us?**
- Work **close to the business** in a high-energy international environment
- Make a tangible impact on **people, processes, and customer satisfaction**: - Be part of a culture that values **collaboration, growth, and service excellence**: - Home office flexibility
- Welfare allowance
- Life insurance agevolazioni
- Complementary pension fund
- Meal allowance (restaurant tickets)

📌 HR Business Partner (Milano)
🏢 EPTA GROUP
📍 Milano