**Top 3 Reasons To Join Us**
- Competitive Salary
- 100% Remote
- Working on the latest tech for the Insurtech Market Leader **About Us**
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
- We are a leading global no-code insurance platform for health, life, and P&C;
- We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
- We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
- We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
- We are fully funded and backed by reputable VC funds and strategic institutional investors
- We have a global presence in Asia, EMEA and the Americas
- We’ve grown our annualized revenue by over 30x since January 2021
- We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world What You’ll Do
We are seeking a highly experienced Health Insurance Subject Matter Expert (SME) who has lived and breathed insurance operations and is** ready to help transform the industry through technology**. They think in systems, challenge the status quo, and are excited to translate years of operational expertise into** intelligent product features, automation logic, and scalable workflows**. This person brings **deep health insurance domain knowledge** and the drive to change the industry. This is a hands-on, embedded role working closely with CoverGo's product and engineering teams to ensure what is built is accurate, compliant,



and truly reflects how health insurance works in the real world. **1. Domain Expertise & Product Collaboration**
- Support the product team throughout the feature development lifecycle with deep health insurance expertise and operational insight.
- Translate end-to-end health insurance processes — underwriting, policy administration, claims, renewals, billing — into clear product requirements and functional documentation.
- Validate and define business rules, decision engines, and workflow logic to ensure all outputs are accurate, compliant, and usable in real-world scenarios.
- Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic. **2. STP, Automation & Workflow Design**
- Design for maximum Straight-Through Processing (STP) across product flows — minimising manual intervention through intelligent system design.
- Define automation rules, decisioning frameworks, and exception handling flows that reflect real-world insurance operations.
- Ensure the product accurately reflects how the business operates, embedding efficiency and scalability directly into the system. **3. Compliance & Risk Embedded in Product**
- Translate regulatory and policy requirements into system logic and product features.
- Conduct market and competitor research to identify feature gaps, best practices, and emerging trends in global health insurance. **4.



Cross-Functional Collaboration & Enablement**
- Act as the bridge between Product, Engineering, and Business teams — translating business needs into product requirements into technical execution.
- Contribute to product roadmap discussions and prioritisation from a health insurance perspective.
- Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction.
- Support GTM, sales, and pre-sales efforts with deep functional expertise when needed. What We Need
- **12+ years of experience in the insurance industry**, with strong exposure to end-to-end insurance operations.
- **At least 5 years of hands-on experience in health insurance** with deep understanding of the full health insurance lifecycle, with domain expertise inside and out.
- Experience across 2 or more health insurance functions: product setup, underwriting, pricing, policy administration, endorsements, billing, claims, or renewals.
- Experience working cross-functionally with product, technology, and business teams in a fast-paced environment.
- Hands-on, results-oriented, and passionate about translating domain knowledge into real product features.
- Systems thinker with a natural ability to understand how processes connect, where automation can replace manual work, and how rules translate into logic.
- Critical, analytical, forward-thinking, and innovative — able to identify gaps others miss and propose solutions, not just observations.
- Strong verbal and written communication skills — able to explain complex insurance concepts to technical and non-technical audiences alike.
- Demonstrated client-facing capability to handle clients and stakeholders confidently, even without formal sales e

📌 Health Insurance Subject Matter Expert (Fully Remote) (Roma)
🏢 CoverGo
📍 Roma