We are the leading Tech Company in Europe, supporting digital innovation for over 45 years.

We are committed to bringing digital technology into every business. How? By putting customers first and becoming the go-to partner for professionals, small, medium and large companies, offering customised solutions and services to optimise business processes, from HR and customer relations to e-invoicing and digital payments.

At PROFESSIONAL, we actively support the digital transformation of professional studios, with a specific focus on accountants and payroll consultants. We offer a wide range of integrated solutions designed to optimize every aspect of practice management, automate processes, reduce costs, and improve the quality of the services we provide to our clients. We are constantly working to develop new features and integrate our solutions with the most innovative technologies to match the needs of an ever-changing market in the best possible way.

The Adoption Manager owns the strategy that turns product usage into measurable customer value. Accountable for adoption impact across the full customer lifecycle, this role drives increased product utilization, stronger perceived value, and tangible contribution to churn reduction and account expansion. This is a high-impact role combining rigorous project management with strong people leadership: end-to-end ownership of adoption initiatives, from design through delivery, alongside the development of a results-driven team.

In particular, you will:

- Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions.

- Design scalable, multichannel adoption journeys — self-service, virtual agents, human touchpoints — centered on customer experience.

- Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes.

- Align and mobilize cross-functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact.

- Translate strategic goals into concrete operational plans, tracking progress and measuring results.





- Champion lateral thinking and innovation — finding unconventional approaches to boost engagement and product adoption.

- Leverage usage data, customer feedback, and qualitative insights to continuously optimize adoption paths.

- Build, develop, and empower the adoption team, fostering professional growth and a strong sense of ownership.

What skills are we looking for?

- 5–8 years minimum in a comparable role within B2B markets, preferably in services or high-tech products, with proven ability to drive measurable outcomes across complex, multi-stakeholder environments.

- Proven ability to manage complex end-to-end initiatives: clear roadmaps, sharp priorities, consistent delivery.

- Experience leading, motivating, and growing teams.

- Ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.

- Ability to deliver results through teams and stakeholders without direct reporting lines.

- Confident decision-making and direction-setting even with incomplete information.

- Clarity, authority, and the ability to align across all levels of the organization.

- A genuine drive for innovation, experimentation, and creative problem-solving.

- Talent for cutting through complexity and designing adoption journeys that are clear, effective, and scalable.

Skills are important, but they are not enough. We seek individuals who, thanks to their growth mindset, view every challenge as an opportunity for growth and who embody the soft skills that set us apart, bringing our values to life.

- ENTREPRENEURSHIP - is the engine that drives us to excel, innovate and challenge ourselves for our own success and that of our company. We are proactive,



responsible and customer- centric, always ready to question the status quo and achieve extraordinary results.
- INNOVATION - is the guiding light that illuminates our path as we move through an environment full of different experiences, knowledge and perspectives. We are not afraid of making mistakes; we work in an environment that is fertile for the development of innovative solutions.
- INCLUSION - is the sentiment that guides our relationships amongst individuals, each of whom has a different history and experience. We advocate for an inclusive work environment that values each person's unique characteristics.

Got the skills and attitude we are looking for? Apply now quickly and easily and track your application on our portal!

What we offer:​

We believe that our relationship with people is built on trust, clarity of goals, and full autonomy in how to achieve them.​

This is what naturally shapes our way of working and everything that comes with it: from Light Friday — no work on Friday afternoons — to the benefits that reflect our approach.​

- Total compensation: € 59.000 – € 81.000 Including a variable component linked to performance. Full-time reference.​
- Wellbeing Digital Wallet: from € 3.850 per year. A personal budget to support your wellbeing: travel, medical expenses, parental support, sports, and reimbursements for personal services such as childcare, caregiving, and more.​
- Flexibility: we work in a hybrid model, with autonomy over when to come into the office.​
For us, being on-site makes sense when it improves the way we work: you come in when collaboration with colleagues makes a difference, not for presence, but for effectiveness.​
- Growth: we offer tailored learning paths and concrete development opportunities within a continuously evolving international group.​
- Environment: we promote an inclusive workplace built on trust, collaboration, and the value of diverse perspectives.​
- Impact: every day we work to create value for people, businesses, and communities through digital technology.

📌 Adoption Manager (Milano)
🏢 Teamsystem
📍 Milano