ppAre you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?
Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
/ppMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.
Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
/ppbMandarin Oriental Cristallo, Cortina /b is an upcoming luxury alpine resort set above the renowned mountain village of Cortina d'Ampezzo, in the heart of the Dolomites.
Scheduled to open in winter ****, this landmark property will feature 83 elegantly appointed guestrooms and suites, many with balconies offering breathtaking views.
Blending Art Nouveau heritage with modern sophistication, the resort will offer a range of world-class amenities including signature restaurants and bars, flexible event spaces, and an extensive spa and wellness facility with an indoor-outdoor pool.
Guests will enjoy a curated alpine experience with activities such as skiing, hiking, mountain climbing, and ice skating, along with a dedicated Kid's Club.
/ph3About the job /h3pThe Director of Commercial Strategy is responsible for leading the hotel's sales function and driving revenue growth across all segments (Rooms, FB, Spa, Events).
This role plays a key part in shaping the commercial success of the property and strengthening its market presence in the Italian competitive luxury hospitality sector.
/ph3As Director of Commercial Strategy, you willresponsiblefor the following duties: /h3ul liLead all revenue-generating functions—including Sales, Marketing, Revenue Management, and Distribution to drive business growth, optimise profitability, and ensure full alignment with market trends and brand positioning.
/li liDevelop and implement the hotel's integrated commercial strategy and overall business outlook in line with brand and global commercial guidelines.
/li liPrepare the annual sales budget, marketing plan, and commercial forecasts in collaboration with Revenue and Marketing teams.




/li liLeverage data and market intelligence to monitor trends, competitor activities, and local/global events, proactively adjusting commercial strategies to capture demand and address evolving market needs.
/li liIdentify future revenue opportunities across segments, channels, and source markets through structured competitive, trend, and channel analysis; translate insights into actionable plans with clear KPIs.
/li liDrive a culture of collaboration and joint accountability across Sales, Revenue, Marketing, and operational teams to deliver commercial performance.
/li liCollaborate with the Director of Revenue to define pricing, inventory controls, segmentation, channel distribution, and source-market strategies in line with corporate guidelines.
/li liDefine and oversee sales strategies, ensuring alignment with Regional Sales Offices, Corporate Revenue Management, Marketing Communications, and on-property leadership.
/li liEvaluate the effectiveness of all sales channels, optimise sales deployment, and ensure budgets are allocated to maximise ROI.
/li liLead the implementation of event-specific revenue strategies and ensure timely processing of reservation inquiries to capture all potential demand.
/li liPartner with Marketing Communications to design targeted campaigns and promotional initiatives that support the hotel's commercial objectives.
/li liEnsure consistent brand messaging across all channels and leverage digital platforms to drive awareness and conversion.
/li liReview and analyse campaign results, adjusting future plans to improve effectiveness and competitiveness.
/li liDemonstrate strong business acumen by analysing financial statements, revenue reports, and market data to identify risks, opportunities, and performance gaps.
/li liOversee the tracking and reporting of key commercial metrics such as booking pace, market share, and competitor performance.
/li liEmbed structured governance processes to identify risks and opportunities, present insights during monthly forums,



and lead the delivery of action plans to meet annual targets.
/li liControl commercial expenditures through monthly forecasts and ensure adherence to approved budgets.
/li liEnsure effective use of commercial systems—including SynXis, IDeaS, and Delphi—to support strategy execution and accurate reporting.
/li liEnsure commercial operations comply with all Mandarin Oriental policies and procedures.
/li liPerform any other reasonable duties as required by the General Manager.
/li /ulh3As Director of Commercial Strategy, weexpectfrom you: /h3ul liA minimum of 7+ years of senior sales experience within luxury hospitality, including at least 3 years in a leadership role managing teams and key accounts.
/li liDemonstrated success in driving revenue growth, achieving commercial targets, and improving performance across multiple segments and channels.
/li liStrong leadership and cross-functional collaboration capabilities, with the ability to guide Sales, Marketing, Revenue Management, and Distribution teams.
/li liHigh level of business acumen and strategic thinking, with the ability to anticipate market trends, adapt rapidly, and translate insights into actionable commercial plans.
/li liStrong command of written and spoken English (and local language where applicable).
/li liProficiency with hotel commercial systems such as SynXis, IDeaS, Delphi, and related analytical and reporting tools.
/li liAbility to manage multiple complex projects and commercial priorities in a fast-changing environment.
/li /ulh3Our commitment to you: /h3ul libLearning Development.
/bYour success is our success.
We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
/li libMOstay.
/bWhen you work as hard as our colleagues do, it's important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
/li libHeath Colleague Wellness.
/bFinding the right work-life balance is important.
Your wellbeing matters to us.
A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
/li /ulh3We're Fans.
Are you?
/h3 /p #J-*****-Ljbffr

📌 Director Of Commercial Strategy (Campo di Ne)
🏢 Mandarin Oriental Hotel Group
📍 Campo di Ne