Are you a fluent German speaker with a background in sales and a passion for customer excellence?
Join aGreat Place to Work-Certifiedinternational bank that is redefining the "new generation" of digital lending.
As aCustomer Service & Sales Officer, you will be a key driver in our German-market operations.
This role is designed for a target-driven individual who can blend high-level customer support with the ability to convert inquiries into successful loan and card applications.
You'll be working in a fast-paced Fintech environment where your sales experience will directly impact the bank's growth.
Your Responsibilities
Sales & Conversion: Actively engage with German-speaking leads to guide them through the loan application process and promote our card products
Customer Support: Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals
Onboarding & Verification: Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant
Portfolio Growth: Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels
Market Insight: Use your sales expertise to identify customer pain points and suggest improvements to our product offerings
Requirements
Language:



Native or C1 level fluency in German (essential) and a professional command of English
Sales Experience: Minimum 1-2 years of experience in a sales-driven environment (e.g., Telesales, Business Development, or Commission-based Retail)
Financial Literacy: Previous experience in banking or financial services is highly preferred
Tech Savvy: Strong proficiency in Microsoft Office, specifically Excel, and experience with CRM systems
Work Authorization: You must hold an EU Passport or currently have the legal right to work in Malta
Attributes: Resilient, persuasive, and motivated by hitting performance targets
Benefits
Salary: Competitive base salary of €23,000 - €28,000 per year (depending on experience)
Bonuses: Performance-based bonus structure
Relocation Support: Financial assistance (relocation premio) to help you settle into life in Malta
Health & Security: Comprehensive Private Health Insurance and Life Insurance
Office Culture: Modern office facilities featuring daily fresh fruit, coffee, and toast
Social Life: Regular monthly after-work events and "Casual Friday" drinks
Lifestyle: Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations
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📌 German Customer Service And Sales Officer In Malta (Napoli)
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📍 Napoli