h3Information Technology Operations Specialist /h3h3Information Technology Operations Specialist /h3pDirect message the job poster from NextEnergy Group /ph3Talent Acquisition Specialist at NextEnergy Group /h3pstrongTHE ROLE /strong /ppWe are seeking a Technology Operations Coordinator to join our worldwide Technology and Digital Services team (TDS).
Reporting directly to the Head of Operations and Infrastructure, this role plays a vital part in supporting the administration and smooth operation of our technology solutions.
/ppYou will help maintain and improve procedures that support technical operatives, ensuring timely and effective responses to support requests.
Your contribution will be key to delivering service excellence and maintaining the smooth running of the company's Information Technology department.
Additionally, you will provide essential administrative support to both technical staff and management, helping to coordinate tasks, maintain documentation, and uphold operational standards.
/ppstrongKEY RESPONSIBILITIES /strong /ppThe successful candidate will work closely with the Operations Infrastructure, Design Engineering, and Data AI teams to ensure that all day-to-day IT operational activities are carried out efficiently and reliably.
This includes a wide range of clerical and administrative duties, such as responding to and actioning helpdesk issues and supporting the management of IT service requests through our ITMS (FreshService) platform this will be an integral role in the TDS team: /pullistrongOperational Support: /strong Ensure all day-to-day IT operational activities are executed reliably and on time, supporting the delivery of service excellence across the business /lilistrongServiceDesk Administration: /strong Respond to and action helpdesk issues, ensuring timely resolution of support requests submitted via the ITMS (FreshService) /lilistrongProcess and Policy Management: /strong Maintain and improve procedures that support technical operatives, helping to optimise workflows and reduce response times /lilistrongCollaboration: /strong Liaise with cross-functional teams to support the implementation and maintenance of technology solutions /lilistrongAdministrative Support:



/strong Provide clerical and administrative assistance to technical staff and management, including documentation, scheduling, and reporting /lilistrongService Quality: /strong Contribute to the continuous improvement of IT services by identifying inefficiencies and proposing enhancements.
/li /ulpstrongSKILLS COMPETENCIES /strong /ppTo be successful in this role, you will demonstrate experience in the following: /ppCreating and maintaining a good relationship with suppliers.
/pulliMaintain list of IT Suppliers /liliDocument Vendors on FreshService /liliAny contracts or products be listed.
/li /ulpstrongContract Management /strong /ppContracts and Subscription management, involving negotiation administration and renewals.
/pulliDomain management /liliLicence management /liliSubscription management /liliSoftware /liliProcedures /liliSoftware onboarding.
/li /ulpstrongAsset Management /strong /ppMaintain Asset register.
/pulliIn stock Items /liliFrequently bought Items /liliTrain Staff to complete asset entry /liliIssue and retrieve assets /liliCarryout Annual Hardware audit.
/li /ulpstrongProcurement /strong strongManagement /strong /pulliPurchase Order management /liliCoordinating IT Onboarding Process (purchase kit, assign resource, delivery) /liliReceive goods and add to Inventory /liliCreate Purchasing Process Map.
/li /ulpstrongFinance /strong /pulliCredit Card: expense reports /liliAdd invoices to Credit Card Expense Reports /liliInvoicing: check and approve /li /ulpstrongServiceDesk /strong /ppReporting /pulliQuarterly Reporting /liliTask Management /liliSLA management.
/li /ulpstrongProcedure Management /strong /pulliMaintain Procedures /liliRecording changes and sending notifications.
/li /ulpstrongOur values: /strongbe a leader, build trust, be responsible, be innovative and 'bring your alpha'.




/ppstrongEXPERIENCE QUALIFICATIONS /strong /pulliBe an accomplished administrator – able to seamlessly and efficiently get diverse tasks to align in pursuit of technical excellence /liliHave excellent communication and stakeholder management skills /liliBe able to design draft and communicate process documentation that is user friendly and fit for purpose to both technical and non-technical audiences /liliHave an organised, systematic approach and great attention to both quality detail /liliBe a self-starter, able to manage and prioritise their own workload - collaborative with a global team /liliHave a desire to continually improve, learn, and strive for excellence in a dynamically changing global environment /liliKnowledge of any of the following would be advantageous: Microsoft Office, GDPR, ITIL /liliThe right to work in the UK or Italy.
/li /ulpstrongWHAT WE OFFER /strong /pulliA busy role in a supportive team, with plenty of opportunities to learn.
/liliInternational scope – we operate in over 8 countries.
/liliHybrid working – we will need you in the office at least twice a week, but you will normally be able to work remotely for the remainder of the week.
/liliCompetitive base salary and annual discretionary premio.
/li /ulh3Seniority level /h3ullih3Seniority level /h3Associate /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Information Technology, Administrative, and General Business /lilih3Industries /h3Services for Renewable Energy, Investment Management, and Financial Services /li /ulpReferrals increase your chances of interviewing at NextEnergy Group by 2x /ph3Sign in to set job alerts for "Information Technology Operations Specialist" roles.
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📌 Information Technology Operations Specialist (Milano)
🏢 NextEnergy Group
📍 Milano