Country Manager - Italy (m/f/d)

Location: Milan, Italy

Reports To: Regional Director / VP of Operations

Direct Reports: 4-5 Hotel Managers

Contract Type: Full-time, Permanent

Position Summary

As the Country Manager, you will lead and support our hotel portfolio within the country, driving team performance, financial results, and brand excellence. Serving as the key link between Hotel Managers and Headquarters, you will ensure strong operations, engaged teams, and consistent brand standards across all properties. This role combines strategic oversight with hands-on leadership to optimize performance, foster collaboration, and deliver exceptional guest experiences.

Key Responsibilities

1. Lead Teams>

· Support, coach, and develop Hotel Managers and their teams through regular 1:1s, performance reviews, and development plans

· Drive engagement and performance by implementing talent retention programs (target: 90%+ retention for leadership roles)

· Foster a culture of collaboration across properties, leveraging strengths (e.g., best practices) to uplift the entire portfolio

2. Own Results>

· Monitor financial performance for all properties, including P&L;, budgets, RevPAR, and GOP margins

· Improve profitability and efficiency by identifying cost-saving opportunities

· Analyze KPIs (occupancy, ADR, guest satisfaction, employee engagement) and implement corrective action plans for underperforming hotels

· Approves capital expenditures and annual budgets for each

3. Ensure Quality>

· Maintain brand standards across all properties, ensuring 100% compliance with corporate guidelines

· Monitor guest satisfaction scores and address service gaps proactively

· Conduct quality audits (2-4 per year per property) and follow up on action plans

· Resolve escalated guest complaints and crisis situations to protect brand reputation

4. Connect Stakeholders>

· Act as the main contact between hotels, Headquarters,



and local partners (tourism boards, suppliers, corporate clients)

· Facilitate communication between properties to share best practices, lessons learned, and innovative solutions

· Manage relationships with local authorities to ensure compliance

Profile

Minimum 4 years as a high-performing Hotel Manager, with at least 1 year in a multi-property or cluster leadership role.

· Proven experience managing hotel operations directly while overseeing additional properties.

· Hospitality management degree or equivalent professional qualification preferred.

· Strong leadership, coaching, and decision-making abilities in a multi-site environment.

· Sound financial acumen with experience in budget management and performance analysis.

· Willingness to travel domestically on a regular basis; occasional international travel as required.

· Language skills: Fluency in Italian and English (additional languages a plus)

What MEININGER Offers

- Competitive salary
- Company pension scheme
- 20 days of vacation
- 2 days off for volunteering at your favorite NGOs
- Extra vacation days for every year with MEININGER, company jubilees
- Company mobile phone and laptop
- Staff nights and “friends & family” discounts in all MEININGER hotels
- Employee events and team activities: M-Days, winter parties, team-building events
- Growth and development opportunities as part of an internationally expanding organization
- Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
- Online language courses

Application

We are enthusiastic hosts as diverse as our guests. Feels like you?

Please send us your CV. We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

STEP IN & EXPLORE our company: MEININGER Hotels

Contact: Thomas Hagemann, Chief Operating Officer COO

📌 Country Manager - Italy (f/m/d) (Milano)
🏢 Meininger Hotels
📍 Milano