Mars, Incorporated
is a family-owned company with over a century of history in the production of diversified products and offering services to people who own and love pets. With sales of more than $35 billion, the company is a global business that produces some of the world's most beloved brands: M&M;'s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5TM, SKITTLES®, BEN'S ORIGINAL®, and COCOAVIA®. Mars also provides veterinary services for pet health, including BANFIELD® Pet Hospitals, Blue Pearl®, VCA® e Pet Partners. Headquartered in McLean, Virginia (USA), Mars is present in more than 80 countries. Mars' Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire more than 140,000 Associates every day to create value for all partners and boost a growth they can be proud of. For more information on Mars, visit us on
CUSTOMER SERVICE INTERNSHIP
RESPONSIBILITIES
The Associate in the role of
Customer Service Internship Italy
, within the South Europe Customer Service / Supply Chain team, will manage the following activities with main focus on Italy market:
End to end order management (order to cash process) through company systems (SAP ATLAS and local tools), including related returns / refusals and credit notes
Ensure orders delivery as per customer requests by addressing day to day issues with customers, sales and third party logistic provider (delays, missing products, wrong / late documents /...)
Ensure accurate and timely period and year end closing activities
Manage the relationship with external customers, sales and third party logistic provider on order status and service level KPIs
Run periodical performance analysis on Supply Chain KPIs, identify root causes and define corrective actions
Align with the different functions within Supply Chain (planning, logistics)



but as well in the rest of the organization (sales, finance) and beyond (customers, external vendors)
COMPETENCIES
Bachelor's degree, preferably in economics or equivalent
Good use of Excel and good knowledge of SAP
Precision and analytical skills
Speed of execution, flexibility and definition of priorities in situations of uncertainty
Ability to build trust based relationship
Good communication and team working skills
Italian Mother tongue
English Full working knowledge
Duration and benefits:
Employment Type
Internship 6 months (Full-time)
The expense reimbursement for this intership is 900 EUR gross for a full-time position.
Additional perks include:
• Meal vouchers: fixed supply of 20 meal vouchers/month (Euro 8,00 each)
• Possibility of reimbursement of the Milan underground pass (contribution to be paid
by the employee for weekend use as per policy)
Il rimborso spese per questa posizione di stage è di
900€ lordi mensili
a fronte di un impegno full-time.
Sono inoltre previsti i seguenti benefit:
Buoni pasto
: 20 buoni pasto al mese dal valore di 8,00€ ciascuno (nonostante la modalità mista di lavoro).
Rimborso trasporti
: Possibilità di rimborso dell'abbonamento alla metropolitana di Milano (con un contributo a carico del dipendente per l'utilizzo nel weekend, come da policy aziendale).
Location:
Milan
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

📌 Customer Service Internship (Milano)
🏢 MARS
📍 Milano