KeyPartners in Milano is seeking a Head of Customer Experience to build and scale our Customer Success and Customer Support functions. This is a core business role aimed at turning Customer Experience into a competitive advantage and a revenue driver.
You will own the end-to-end CX strategy, structure and scale CS and Support from the ground up, and design processes that work at 10x scale. The role is highly data-driven, with metrics like churn, NPS, SLA, retention and expansion guiding
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📌 Chief Cx & Revenue Growth Architect (Milano)
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📍 Milano
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