For several international projects to be held in one of our clients, a multinational company based inRome, we are looking for brilliant candidates with experience asService Manager (IT and Digital Transformation):
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Qualifications
Degree in Engineering, Maths or Computer Science;
Engineering or IT background;
2 years of experience;
Expertise
Good knowledge of cloud environment;
Familiarity with SOAP, REST architectures;
ITIL approach knowledge;
Strong analysis skills.
Other Skills
Orientation to problem solving and proactivity;
Main role and activities
Creation and understanding of SLAs and KPIs based on the type of service, customer journey and business requirements;




Definition and design of operational processes for the management and resolution of incidents, service requests and change requests;
Service team's coordination, designated in the management of incident and issue;
Problem management: coordination of the various internal and external teams for the resolution of problems and critical issues with a strong impact on the end user and customer experience;
Service xysqume governance;
Definition of reports based on technical and business needs.
Benefits
Permanent contract
Individual English courses on online platform
Training and specialization courses
Private supplementary health insurance
Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport
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📌 Service Manager (Lazio)
🏢 EstiaTech - Passion for Technology
📍 Lazio