DEADLINE FOR APPLICATIONS

4 August 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

TERMS OF REFERENCE FOR SHORT-TERM/CONSULTANCY CONTRACTS JOB TITLE/GRADE: User Engagement Specialist (B&P;) / CST Level I

TYPE OF CONTRACT: REG CSLT (Rome-based)

UNIT/DIVISION: PQB

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

As of January 2026, based on the approved organisational structure under the AED Operations, the Programme Cycle Quality and Budget Service (PQB) at WFP is a new, unified service enabling coherent, high-quality, risk-informed CSP implementation across the full programme and budget cycle with a focus on:

- Better linkage between programme choices and financial realities to optimize and prioritize resource usage and manage risks.
- CO support for budgeting and implementation (CPN, IPs, COMPs, Pipeline/NFR) from review to approval, including with respect to linked business processes, systems, and standards.
- Predictable support for both CSP budgets/grant lifecycle processes (BRs, closure, transfers, adv. repayments) and corporate budget decisions. A portion of the 2026-2028 CCI will involve and transform some of the activities that PQB units oversee as well as CO operations they directly support, under the CCI business case named ‘Improved

Programme Budget Planning and Funds Management Tools & Systems,’ which includes various key components under the umbrella CCI initiative dubbed ‘End-to-End Monitoring Future-Ready Strategy’.

This role – located in GHQ Rome or GHQ location with proximity to both Rome and field user communities to enhance field engagement under the CCI project - will work closely with the Project

Manager, other project roles and operational teams, to support user‑centred, data‑driven, process and system improvements across the project by gathering and prioritising feedback, validating processes and solutions, driving change and integration activities and coordinating communication and engagement with users and stakeholders alike. This role will report directly to PQB’s CCI

Project Manager as 1st level Supervisor, and to the Director, PQB as 2nd level Supervisor, taking on the following duties.

ACCOUNTABILITIES/RESPONSIBILITIES

1.



User Advocacy & Support: Capture feedback, troubleshoot issues, and support improvements to user experiences and products alike, co-managing communication channels with end users in the field. Proactively contribute to risk identification and mitigation/response plans on behalf of users. Gather and develop new ideas to solve complex CSP resource analyses and budgetary performance reviews.

2. Process and Systems Optimization: Advocate for, collect and help develop requirements from field, service and unit counterparts with an aim to drive efficiencies, reduce the burden on field staff and propel advanced, data-driven decision-making, automation options that simplify user journeys and continuous, end‑to‑end process and systems optimization, driving decision making.
3. Contribute to the definition of evidence-based business cases. Use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider with end-user's how altering one element can impact other parts of the system.
4. Solution Validation and User Acceptance: Ensure that solutions respond to field and unit-level needs, based on organizational priorities and mandate. Drive user adoption, retention, and satisfaction by proactively championing change, co-testing solutions and acting as a liaison between users and the product, using data-driven insights to enhance user engagement.

Testing can take various forms: End User Acceptance, System Pilots, Training, etc.

5. Data Analysis & Monitoring: Co-extract statistics for inclusion in business cases, requirements documents and other project documentation. Support and contribute to trend analyses for evidence generation, prioritisation and decision-making purposes.

Review and monitor data quality in preparation

for integrity tests, data migration or other validations. Maintain requirements and benefits traceability matrices and contribute to KPI monitoring and reporting.

- Knowledge Management & Communication: Research and help turn information into useful knowledge/content, or responses to stated needs. Contribute to developing tailored content and materials for end-user training, outreach efforts, stakeholder engagement opportunities, knowledge management including concept notes, pitch decks, and strategic presentations, working with other units as required. Support the development of tailored content across e-mail, Teams, Sharepoint, and other channels.
- Coordination and Infosharing: Support engagement initiatives with the end-user community and provide regular project updates/feedback on their queries.

Keep the Project Manager and Workstream Leads apprised of issues requiring management decision and/or capacity and delivery timeline challenges. As necessary, liaise with other WFP initiatives to synchronize activities and keep abreast of eventual impacts on PQB’s CCI initiatives.

- Other: Actively participate in relevant Workstreams and working groups within PQB’s CCI org structure. Manage multiple competing demands and perform any other relevant duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:

- Validated business, functional and technical requirements collected from field, service and unit stakeholders for assigned processes, tools and/or user groups.
- Report or register identifying inefficiencies, optimisation opportunities, and recommended actions (process redesign, automation, workflow/system enhancements, etc.).
- Collated statistics/data on expected impacts and benefits of new processes and/or tools (staff effort, data quality, service delivery, etc.), as well as feeding into the project’s KPIs.
- Testing documentation including test scenarios, testing/piloting results, confirmed acceptance criteria aligned with end-user needs,



validation feedback logs and other useful supporting information user needs
- Change Readiness overview containing implementation readiness assessment considering resources, dependencies, stakeholder engagement recommendations and training implications/timelines/needs.
- Handover/exit report at end of assignment.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Advanced University degree in Business Administration, Statistics, Finance, Economics or other relevant field, or First University degree with additional years of related work experience and professional certifications.

Essential requirements

- Extensive knowledge of Budget & Programming workflows, including resource analysis, implementation processes, pipeline management, and budgetary performance monitoring.
- Strong technical knowledge of resource or supply/demand pipeline tracking tools.
- Demonstrated collaborative work with cross-functional stakeholders.
- Proven ability and/or experience in financial analyses, dashboards, and management reports, as well as various tools and systems, including Enterprise Resource Planning (ERP) systems.
- Knowledge and/or experience in reviewing business processes/requirements and/or revisions thereto.

Languages: Fluency in English required; working knowledge of Arabic and/or French is an asset.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 User Engagement Specialist-1 (Roma)
🏢 World Food Programme (WFP)
📍 Roma