Service ManagerRandstad Digital Italia selects a Service Manager for a client company operating in the IT sector, to join its workforce.ActivitiesAs the Service Manager, you will be responsible for services and act as a reference for the delivery and management of requested services, serving as the interface with the client for managing operational relationships.Key responsibilities include:Organize overall services, concerning capacity sizing, operational modes (shift of technicians or operators), and maintenance of professional skills of resources; Coordinate peripheral technical structures, either direct or partner?based; Analyze criticalities and propose intervention actions; Control and maintain guaranteed service levels (SLA); Verify with the governance team documentation and periodic reports; Prepare plans for executing single projects/events.In case of specific emergencies or needs,



you must be able to support the technical figures operationally.Contract DetailsAnnual remuneration: €22,000 – €28,000Experience required: 3–5 years in the roleType of contract: Permanent (Tempo Indeterminato)Work location: Chiari (Brescia)Required SkillsExperience of 3 to 5 years in the role; In?depth knowledgeof ICT and information systems; Service lifecycle management; Service design anddelivery; ITIL guidance;Communication techniques; High school diploma or first?level degree in technical/scientific disciplines, especially in Information Systems; Preferred ITIL andMCITP/MCSE certification.Recruitment InformationThis recruitment is open to all candidates (L.******).
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📌 Service Manager - €22.000 - €28.000 A Year (Lazio)
🏢 Randstad Digital Italia
📍 Lazio