ppAs a MoorMaster Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions.
/p h3Job Overview /h3 pJoin Cavotec and help shape the future of sustainable industry.
/p pAt Cavotec, we develop innovative electrification and automation technologies that make ports and industrial operations safer, cleaner, and more efficient.
/p pWith over 50 years of engineering excellence and a global presence, we are driving the energy transition by delivering solutions that support decarbonisation and operational efficiency for customers worldwide.
/p h3Key Responsibilities /h3 ul liMaintain expert level of assigned products' knowledge and application.
/li liProvide technical expertise in support of improvements to existing product designs and/or propose new products' concepts for further development by engineering.
/li liProvide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality.
/li liAct as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed.
/li liAssist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.
/li liIdentify and propose solutions to escalated any technical or project related risks.
/li liAchieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards.
/li liTroubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences.
/li liCooperate with Field Service organization,



Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions.
/li liSupport the Service Spare Parts Manager in the identification of the spare parts.
/li liSupport the Service Managers in the preparation of the technical document for the Field Service organization to execute the job.
/li liSupport Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis.
/li liReview and validate the assigned products' documentation including OM manuals.
/li /ul h3Qualifications /h3 ul libElectrical Engineering degree /b or equivalent background required.
/li liExperience in negotiating international warranty contracts.
/li liWorked in a multicultural environment.
/li liStrong interpersonal skills.
/li /ul h3Location /h3 pNear Milan (Italy) or near Bergen (Norway) or near Helsinki (Finland) /p h3Benefits /h3 ul liAnnual Salary: €45,********,000, depending on experience and qualifications.
/li liPermanent employment within a well-established and highly innovative multinational company.
/li liCCNL Metalmeccanico, including welfare benefits, supplementary healthcare, and pension fund.
/li liUp to 10 paid hours per year to attend medical appointments for yourself and your minor children.
/li liProfessional development and continuous learning opportunities.
/li liFlexible working hours and lavoro da remoto policy.
/li liCompany canteen and company free parking.
/li liEmployee wellbeing initiatives and a collaborative working environment.
/li /ul h3Our Commitment /h3 pAt Cavotec, we believe that innovation starts with people.
We are committed to fostering an inclusive workplace where diverse perspectives are valued, talent is developed and every individual can make a meaningful impact.
If you are passionate about engineering, innovation and sustainability, join us and help build the technologies of tomorrow.
/p /p #J-*****-Ljbffr

📌 Service Product Engineer - Moormaster (Milano)
🏢 Cavotec Specimas
📍 Milano