System Specialist, North East Italy (Emilia-Romagna) Published on: Jul 29, 2026 After Market Service Regular Tempo pieno Obsessed by Science. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact.

Ensure adequate technical and application support by intervening with Customers promptly and professionally. Starting from the pre-installation phase, retrieve the necessary information in order to manage, follow and develop the activities related to the installation and the entire post-sales cycle of Field. Performs repairs, preventive maintenance, electrical checks and HW/SW updates of the instruments in the times and ways defined by the Area Service Managers in harmony with the Customer's needs

- Installs and tests the instruments at the Customers' premises.

Performs

Start-up of the entire system and training after installation, in accordance with DSI-SOP-000381, for complete routine start-up

- Installation ofmethods, including for new kits, on the instruments at the Customers' premises and correlation activities of results in installations with technological changes or takeover by competitors in support of Marketing and Sales
- Overall analyses the progress of the Customer's determinations, of the correct laboratory procedures (calibrations, QC, maintenance) and highlights risks for the business linked to actions of the competition, liaising with the Area Service Managers




- Manages the integration and optimization of systems from an IT perspective (host / middleware connections, Beyond Trust, basic configurations, reference / normal values and workflows)
- Guarantees the Availability service scheduled by the Area Service Managers and tracks any telephone or on-site support outside of hours to the Customer on SALESFORCE in accordance with Corp-GOP-000121
- Performs Corporate Assessments on the product lines on which he is trained
- Reports his activity using the SALESFORCE software in accordance with Corp-GOP-000121 and Corp-GOP- 005046
- Keeps the assigned measuring instruments updated and in perfect working order, including the return within consistent times of those to be calibrated
- When requested,supports the CSC in answering the phone to the Customer on site or remotely
- Collaborates with Admin & Dispatch in planning emergency calls, informing the Customer of their arrival time
- Performs troubleshooting on products, ensuring compliance with the IFU and reports any complaints to the CC body, following the entire process until closure, in accordance with Corp-GOP-000229 and DSI-SOP-000330
- Ensures follow-up to the Customer for technical/application issues and provides constant feedback on pending situations in accordance with DSI-SOP-000330. Education, Experience, and Qualifications High school diploma or degree (Engineer or Biological Science) Experience: Experience in the after-sales field (technical/Application). Laboratory field is a preferred option. Alternatively, other after-sales experiences in the medical sector are acceptable. Usage of tools to carry out technical assistance and specialist support activities Basic knowledge of IT tools (Mail, Office, application SW, etc ...). Positive attitude in managing customer relations Language:



English is a requirement in order to follow Corporate Training and understand technical documentation. Classification under the Chemical-Pharmaceutical CCNL (Italian national collective bargaining agreement) Gross annual base salary from € 41.225,80 Actual pay is set on objective criteria: seniority, distinctive skills, scope of responsibility. At DiaSorin, we are committed to supporting the well-being of our employees every day - which is why we complement compensation with a comprehensive set of benefits: Company car (business and personal use) Feel Good - DiaSorin for You: a dedicated well-being program offering initiatives, services, and opportunities designed to support you every day A benefits package guaranteed by the Chemical-Pharmaceutical CCNL, including a supplementary pension fund and supplementary healthcare coverage Company welfare plan offering flexible benefits you can tailor to your needs We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction. Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Com email address. Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department. #

📌 System Specialist, North East Italy (Emilia-Romagna) (Piemonte)
🏢 Diasorin
📍 Piemonte