ph3GENERAL ROLE /h3 /brpThe In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.
/p /brh3Main Responsabilities /h3 /brul /brliEmbody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion; /li /brliMonitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience; /li /brliOversee and update the store calendar of events and appointments; /li /brliHandle aftersales requests and delivery services; /li /brliAssist clients and support sales colleagues in complex situations regarding returns and reservations, etc; /li /brliEnsure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food beverage.
/li /br /ul /brh3PROFILE /h3 /brul /brliBachelor's degree preferably with a hospitality or fashion management focus; /li /brliFluency in Italian and English.
A third language will be considered an advantage; /li /brliProfessional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality; /li /brliProficient with Excel / IT tools; /li /brliProfessionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
/li /brliExcellent interpersonal and communication skills,



with a customer service orientation; /li /brliTeam player mentality to build meaningful relationships and ability to work autonomously; /li /brliAvailability, flexibility and dynamism to function in a high-pace environment; /li /brliDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
/li /br /ul /brpHermès engages positive and passionate people who own the following requirements: /p /brul /brliExcellent interpersonal and communication skills, with a customer service orientation; /li /brliTeam player mentality to build meaningful relationships and ability to work autonomously; /li /brliAvailability, flexibility and dynamism to function in a high-pace environment; /li /brliDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
/li /br /ul /brpIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.
Join the human adventure of Hermès!
/p /brpA creator, artisan and seller of high-quality objects since ****, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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📌 In Store Customer Experience Specialist - Boutique Milano
🏢 Hermès
📍 Milano