ph3GENERAL ROLE /h3 pIn Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.
/p h3MAIN RESPONSIBILITIES /h3 ul lipEmbody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion; /p /li lipMonitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience; /p /li lipOversee and update the store calendar of events and appointments; /p /li lipHandle aftersales requests and delivery services; /p /li lipAssist clients and support sales colleagues in complex situations regarding returns and reservations, etc; /p /li lipEnsure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food beverage.
/p /li /ul h3PROFILE /h3 ul lipBachelor's degree preferably with a hospitality or fashion management focus; /p /li lipFluency in Italian and English.
A third language will be considered an advantage; /p /li lipProfessional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality; /p /li lipProficient with Excel / IT tools; /p /li lipProfessionalism,



enthusiasm, dynamism, ease of integration and teamwork complete the profile.
/p /li lipExcellent interpersonal and communication skills, with a customer service orientation; /p /li lipTeam player mentality to build meaningful relationships and ability to work autonomously; /p /li lipAvailability, flexibility and dynamism to function in a high-pace environment; /p /li lipDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
/p /li /ul h3Hermès engages positive and passionate people who own the following requirements: /h3 ul lipExcellent interpersonal and communication skills, with a customer service orientation; /p /li lipTeam player mentality to build meaningful relationships and ability to work autonomously; /p /li lipAvailability, flexibility and dynamism to function in a high-pace environment; /p /li lipDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
/p /li /ul pIn Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.
Join the human adventure of Hermès!
/p /p #J-*****-Ljbffr

📌 In Store Customer Experience Specialist - Boutique Milano
🏢 HERMES MAROQUINERIE-SELLERIE (HMS)
📍 Milano