Job TitleDT Business Analyst Commercial – Aftersales
Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.
Apply for this full?time on?site position at Haier Europe in Brugherio, LOM, IT.
This position offers great opportunities for career growth.
The challengeAn exciting opportunity has arisen to contribute to Haier Europe.
The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self?driven, and motivated to join a team of open?minded individuals.
We are looking for someone who embodies the Company's core behaviors, based on our Own It model: Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust.
A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high?performing environment.
What you will doDigital Technology is accompanying the Aftersales department within the Commercial team throughout a significant transformation, anticipating and translating their business requirements into evolved and innovative solutions for processes and systems.
As the DT Business Analyst Commercial for Aftersales, you will work with the relevant DT Business Partner and business stakeholders, serving also as project manager in implementing all the agreed changes and improvements in existing and future applications.
You will promote business efficiency analysis and propose digitisation projects.
You will coordinate and coach all business stakeholders and liaise with other DT team members, in order to complete all the phases of the digital transformation in a timely, cost?effective and flawless manner, always ensuring continuous operations and best quality outcomes.
In this role you will be responsible for:Collecting and analysing Business Requirements.




Supporting users in formalising requirements, addressing solutions and designing processes from a DT point of view.
Managing and leading specific tasks or streams within a project, by collecting requirements, identifying phases and elements, monitoring task/stream progress of each activity, training and production operations day?by?day support.
Supporting users in project activities as well as in testing new functionalities and enhancements.
Interacting with other areas of DT to successfully deliver a range of solutions.
Interacting with third?party suppliers, validating the proposed solutions and monitoring activity planning, costs associated and due dates.
What you need to succeedProven application experience or knowledge of main aftersales processes (preferred within home appliance industry).
Basic know?how on supply?chain E2E process in Sales and reverse logistics.
Knowledge of pricing model in B2B/B2C channel.
EducationDegree in Management Engineering or Information Technology.
Professional experienceSound professional experience (minimum 4/5 years) in a similar position in multinational or consulting companies; preferably in sectors with high industrial complexity and an advanced and articulated information?technology environment.
LanguagesFluent Italian & English required.
Soft & Technical SkillsAbility to meet deadlines, handle and prioritise requests.
Creative and analytical thinker with good problem?solving skills.
Ease at establishing interpersonal relationships and communication skills.
Self?starting attitude.




Comfortable working in small and large teams.
Flexibility to adjust priorities when business needs change.
Proven experience with front?end usage/implementation like CRM (preferred Salesforce), B2B, B2C portals or general custom applications.
Basic know?how on SAP module usage and/or implementation like SD, MM, with understanding of main pillars for integration with FI?CO (nice to have).
Good project management skills and knowledge of Agile methodologies.
Employment typePermanent contract; full?time.
National Collective Bargaining Agreement (CCNL): Metalmeccanici Privati.
Salary and benefitsMinimum Gross Annual Salary: €50,000.
The position includes access to an individual or collective variable incentive scheme based on the achievement of predefined performance objectives (KPIs).
Alternatively, any additional variable compensation components or benefits will be governed by the applicable company policies.
Benefits: Free canteen, Lavoro da remoto.
The Company may offer a different compensation package than the one indicated above, based on objective criteria identified during the selection process (such as experience, skills or changes in the scope and responsibilities of the role).
Any such variation is in no way based on previous salary levels or on personal or discriminatory factors.
All decisions are made in compliance with the principle of equal pay, the applicable National Collective Bargaining Agreement (CCNL) and EU Directive ********, as well as the relevant national implementing legislation.
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Equal Opportunity EmployerHaier Europe is an Equal Opportunity Employer.
Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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📌 Dt Business Analyst Commercial – Aftersales At Haier Europe (Bardi)
🏢 Haier Europe
📍 Bardi