Mission: Empowering the evolution of Global Technologies by defining and enhancing GT processes, facilitating their implementation and verifying compliance with audits, checking and validating the quality of deliverables, maintaining a data-driven approach through KPI monitoring and driving continuous improvement of the skills of GT people.
brCandidarsi per questo ruolo è facile.
Scorra verso il basso e faccia clic su "Candidati" per essere preso/a in considerazione per questa posizione.
brResponsibilities: brTo be part of the team that implements Quality Assurance organizational standards, processes, tools, metrics and methodologies to ensure that Global Technologies has the right mix of methodologies, tools, and skills to be CRIF's business partner, delivering quality products and services.
brTo be part of the team of Process Quality Consultants, which provides consultancy and facilitation for IT processes implementation (including Cloud and AI processes), as well as coaching agile teams in implementing the Agile methodology.
brSpecifically: brPlans and schedules activities and propose corrective actions to stay on schedule.
brExecutes activities following agreed plans and schedules, implementing the methodologies defined at organization and project level.
brWork with professionalism, structure and method, focusing on continuous improvement and innovation brAccepts and meets challenging schedules.
brIdentifies risks and issues affecting her/his activities and proposes preventive and corrective actions.
brAnalyses feedback from customers regularly to identify their needs, clarify expectations, understand their definitions of quality and guide their quality improvement process.
brImplements Quality Assurance organizational standards, processes, tools, metrics and methodologies.
brProposes process improvements related to her/his activities.




brGrants the application of company security policies and guidelines.
brIs a problem solver.
brRegularly operates in a multi-country, multi-cultural environment encouraging collaboration and proactive approaches to overcome challenges.
brTypically operates under general supervision, with degrees of autonomy increasing with experience.
brProactively contributes to team goals by integrating her/his own work with peers' one and by fostering a Teamwork attitude.
brContinuously improves her/his own technical skills.
brContinuously improves her/his own communication skills.
brMust have: brBachelor's degree in computer science or information systems, mathematics, physics or related discipline, or an equivalent education, or demonstrated experience on the subject.
brB2 English Level (intermediate) according to Common European Framework of Reference for Languages.
brNice to have: brITIL Foundation.
brCertified Scrum Master.
brCAPM/PMP Certification.
brWe offer a safe and inclusive environment where colleagues are encouraged to think outside the box.
CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle.
We aim to attract and retain the best people and embracing gender, age, culture, religion and disability diversity brType of contract: permanent brThe Annual Salary for this position starts from €****** gross per year.
brThe level of classification will be determined during the selection process based on the candidate's profile and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector.
xrdbqlu brThe final compensation package, including any variable components (such as MBO) or additional benefits, will depend on the assessment of the candidate's profile against the role requirements.

📌 Senior Analyst, Customer Care Performance (Emilia-Romagna)
🏢 Crif
📍 Emilia-Romagna