Experteer Overview

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As Global Serialization Alert Manager, you lead the end-to-end serialization alert program, setting the governance framework and driving timely, compliant resolution across markets. You collaborate with local teams to diagnose root causes, guide corrective actions, and monitor performance metrics. You continuously improve alert processes, reporting, and system capabilities to meet evolving regulatory obligations.

This role offers impact by shaping cross-market governance and enhancing end-to-end traceability compliance.

Benefits

Own and govern global serialization alert management with defined SLAs and escalation paths

Standardize cross-regional alert handling while respecting market-specific regulations

Coordinate with local teams to diagnose root causes and track closure of alerts

Provide training,



documentation and issue resolution support to local markets

Drive continuous improvement to reduce alert volumes and speed up resolutions

Ensure alignment of alert processes with serialization and traceability regulations

Liaise with compliance, regulatory partners and industry bodies on evolving requirements

Support audits and inspections with xlwpduy documentation and evidence logs

Work with IT, system owners, and external providers to enhance alert functionality and automation

Support onboarding of new markets, products, or partners by defining alert handling requirements

Responsibilities

3–5 years in serialization management role

Deep understanding of traceability standards and market-specific obligations

📌 Serialization Alert Management Specialist (Milano)
🏢 Experteer Italy
📍 Milano