Technical Support Coordinator – Cash Handling SolutionsRef: 742BKCompany ProfileOur client is an international provider of high-tech service solutions to the banking and financial sector, with a strong presence across Europe.ResponsibilitiesTechnical Support Coordinator – Cash Handling SolutionsLocation: Milan, ItalySalary: Up to €50,000 per annumRef: 742BKMain duties:To coordinate and deliver technical support and service desk activities for banking equipment and cash management systems, ensuring client satisfaction and SLA compliance.The role:– Act as the main point of contact for assigned clients regarding technical issues– Manage the ticketing system to monitor SLAs and generate service reports– Provide remote troubleshooting and first-line technical support within strict response times– Support service partners with repair coordination and workflow documentation– Ensure accurate communication with clients regarding ticket status or extra-contractual visits– Participate in client-facing meetings to review service performance and completed activities– Collaborate with internal departments to maintain high service standards and complianceCandidate's Profile– Fluent in Italian with good command of English (spoken and written)– Technical background or experience in supporting banking systems or similar equipment– Strong customer service and coordination skills– Proficient in Microsoft Office, ticketing systems, and remote support tools– Able to work under pressure, manage priorities, and meet deadlines– Detail-oriented with a proactive and team-based approachUp to €50,000 per annum plus benefits (depending on experience)#J-*****-Ljbffr

📌 Technical Support Coordinator – Cash Handling Solutions - Up To €50.000 A Year (Milano)
🏢 French Selection UK
📍 Milano