ROLE OVERVIEW

We are looking for a National B2B Aftersales & Fleet Account to lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector.

In this role, you will act as a strategic partner and operational reference point , ensuring high service performance and customer satisfaction. You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality service solutions.

Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.

This position combines account management, service consulting, and performance analytics , with a strong focus on continuous improvement and customer experience excellence.

KEY RESPONSIBILITIES

Account Management & Customer Relationship

Act as the main point of contact for B2B customers on all aftersales service topics

Build and maintain strong, trust-based relationships with key stakeholders (fleet, leasing, rental companies)

Ensure clear, proactive, and professional communication aligned with client expectations

Service Coordination & Issue Resolution

Serve as the operational interface between customers, Call Center, and internal teams

Coordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet)

Monitor open cases, ensure timely resolution, and proactively escalate when needed

Process Optimization & Consulting

Analyze end-to-end aftersales processes and identify improvement opportunities

Provide consultative support to optimize workflows and service efficiency

Support customers in adopting and effectively using digital service tools

Performance Monitoring & Reporting

Track KPIs and service performance using dashboards and reporting tools





Prepare and present insights during customer reviews, performance meetings, and workshops

Define improvement actions and monitor their implementation and impact

Continuous Improvement & Customer Insights

Contribute to the evolution of aftersales service models and processes

Collect and share customer feedback and market insights to support business development

WHO YOU ARE

Bachelor's Degree in Business Administration, Engineering, or related fields

3-7 years of experience in B2B Account Management, Aftersales, or Key Account roles

Previous experience with fleet, leasing, rental, or mobility providers is a plus

Good understanding of pricing logic and aftersales profitability models

Familiarity with CRM systems, reporting tools, and performance dashboards

Knowledge of automotive service processes, parts, and maintenance operations

Strong communication, negotiation, and stakeholder management skills

Customer-oriented mindset with a partnership approach

Analytical, structured, and business-driven thinking

Ability to manage multiple stakeholders and complex accounts

Proactive, autonomous, and well-organized

Comfortable working in cross-functional and international environments

Offer

Salary range: from 43.000€ to 48.000€, that will be defined depending on the level of adherence of the candidate to the job requirements.

Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. xkiyazw Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

📌 Nationalb Aftersales & Fleet Account (Aftersales & Fleet Services) (Roma)
🏢 Stellantis
📍 Roma