We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Le informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Location: San Donato Milanese, Italy

Job Responsibilities: Provide Level 1 desktop support for hardware, software, and network-related issues Troubleshoot Windows OS, MS Office, Outlook, and standard business applications Install, configure, and maintain desktops, laptops, and peripheral devices Support printers, scanners, and other end-user equipment Handle password resets and basic Active Directory tasks Configure email accounts and assist with VPN connectivity Log, track,



and update incidents in the ticketing system Escalate complex technical issues to Level 2/Level 3 teams Ensure timely resolution in line with SLA requirements Required Skills &

Experience: 1–3 years of experience in Desktop Support / IT Support Strong xkiyazw knowledge of Windows 10/11 environment Basic understanding of networking concepts (IP, DNS, DHCP) Experience with Active Directory and user account management Good troubleshooting and problem-solving skills Strong communication and customer service skills Ability to work independently in an on-site environment

📌 Information Technology Support Engineer (Sant'Agata Feltria)
🏢 Sharp Brains Solutions
📍 Sant'Agata Feltria