Role Overview As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities Promote the company services by visiting clients’ premises

- Assist merchants with verification and activation processes
- Monitor and analyze portfolio performance
- Provide in-person support and consultation for existing customers
- Engage in both system-scheduled and self-initiated activities
- Ensure new merchants in the assigned portfolio complete registration
- Support existing merchants in maintaining active usage
- Escalate issues by opening cases for problems beyond their resolution scope
- Present product features and benefits to clients in a compelling manner
- Travel to meet clients and attend industry events.





Requirements ~2+ years of experience in business development within a fast-paced environment preferably a financial services institution; ~ Understanding of financial products / services features and advantages; ~ Experience in working with Customer Relationship Management (CRM) systems; ~ Outstanding negotiation skills; ~ Strong organizational and diary management skills; ~ Resiliency and the ability to handle objections; ~ The ability to deal with a diverse client base; ~ Computer literacy & tech mindset; ~ Fluent in English and Italian.

Benefits Permanent contract via an Employer of Record (EOR). An attractive performance-based premio (linked to individual targets and boosted by collective goals). A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc). The opportunity to work with a highly motivated team in a dynamic, fast-paced environment. The opportunity to work at an international fintech company with strong cultural diversity.

📌 Client Relationship Representative (Field-Based) - Rome & Lazio (Roma)
🏢 Viva Wallet Group
📍 Roma