Role Overview As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities Promote the company services by visiting clients' premises; Assist merchants with verification and activation processes; Monitor and analyze portfolio performance; Provide in-person support and consultation for existing customers; Engage in both system-scheduled and self-initiated activities; Ensure new merchants in the assigned portfolio complete registration; Support existing merchants in maintaining active usage; Escalate issues by opening cases for problems beyond their resolution scope; Present product features and benefits to clients in a compelling manner; Travel to meet clients and attend industry events.





Requirements 2+ years of experience in business development within a fast-paced environment preferably a financial services institution; Understanding of financial products / services features and advantages; Experience in working with Customer Relationship Management (CRM) systems; Outstanding negotiation skills; Strong organizational and diary management skills; Resiliency and the ability to handle objections; The ability to deal with a diverse client base; Computer literacy & tech mindset; Fluent in English and Italian.

Benefits Permanent contract via an Employer of Record (EOR).

An attractive performance-based premio (linked to individual targets and boosted by collective goals).

A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).

The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.

The opportunity to work at an international fintech company with strong cultural diversity.

📌 Client Relationship Representative (Field-Based) - Rome & Lazio (Roma)
🏢 Viva Wallet Group
📍 Roma