Start Date: Flexible

Clearance: NATO Secret or equivalent

Location: Sigonella, Italy

Duties & Role:

- Identify and resolve minor design issues.
- Identify alternative design options and seek guidance when deviating from established design patterns.
- Specify the technical configurations and components required for small networks or network segments within more complex infrastructures, ensuring compliance with organisational architectures and standards.
- Conduct integration testing in accordance with defined test specifications, recording failures, analysing results, and reporting issues and risks.
- Contribute to the operational configuration of network active devices.
- Assist in the investigation and resolution of network infrastructure issues.
- Perform specified maintenance procedures for Siemens telephone switchboards, Desk/DECT phones, and VoIP/VoSIP telephony systems.
- Set up, manage and support AV infrastructure for digital meetings and events, including streaming and recording solutions.
- Plan, document and execute AV implementation activities in collaboration with customers, ensuring excellent communication and service delivery.
- Prepare and manage mobile streaming studios, including videowalls, greenscreens and associated AV equipment.
- Produce technical plans and Run of Show documentation for digital and hybrid conferences and events.




- Instruct and supervise technical teams during larger digital and hybrid conferences and events.
- Design and create digital assets, including jingles, banners and other signage for meetings and events.
- Provide support for Cisco Webex, Microsoft Teams and other digital event and meeting platforms.
- Deliver first-line support and troubleshooting for conference scheduling, video bridging, recording and related services.
- Monitor, identify, verify and diagnose issues affecting AV/VTC resources and services.
- Carry out corrective actions under the direction of NDW Engineers (VTC).
- Provide on-site meeting support, including rapid issue resolution during live events.
- Deploy hardware to user offices as required.
- Provide on-site support, including occasional out-of-hours assistance when required.

Requirements:
- Currently hold an active NATO SECRET security clearance.
- Minimum of two years' experience working within an international or multinational organisation.
- Minimum of two years' experience managing Cisco Local Area Network (LAN) devices and end-user devices.
- Experience troubleshooting and configuring Polycom Video Teleconferencing (VTC) devices.
- Experience setting up and operating audio-visual equipment for indoor and outdoor events.
- Strong customer service and stakeholder communication skills.

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