JOB DESCRIPTION:

At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.

Primary Objective

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.

Key Responsibilities

- Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
- Schedule and perform planned maintenance (PM) activities
- Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
- Support instrument installations and deinstallations
- Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability

Education

- Bachelor’s degree or equivalent experience required
- Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred

Experience & Skills

- Proven experience in a similar technical service role, supported by management and customer references
- Strong customer engagement skills, particularly with laboratory staff
- Recognized technical expertise for the assigned product line
- Excellent communication and problem-solving skills
- Strong experience using analytical tools and technical software

Impact of the Role

This position plays a key role in ensuring instrument reliability, service quality,



and customer satisfaction through effective maintenance, upgrades, and technical support activities.

What We Offer

- A collaborative, innovative, and inclusive work environment
- Continuous technical training and development
- Career growth opportunities within a global healthcare leader
- Competitive compensation and benefits package

Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

LinkedIn Version (English – Optimized)

? We’re hiring: Technical Service Specialist | Italy

Join Abbott and help deliver reliable, high-quality technical service that supports laboratories and improves patient outcomes.

Your role

- First-line technical service (< 4 hours)
- Planned maintenance and HW/SW upgrades (TSBs)
- Support installations and deinstallations
- Work closely with laboratory staff and internal teams

Your profile

- Bachelor’s degree or equivalent experience (engineering/medical technology preferred)
- Experience in technical service roles
- Strong communication, customer focus, and problem-solving skills

Why Abbott?

- Innovation with real impact on healthcare
- Continuous learning and development
- Growth opportunities in a global organization

Apply now and make a difference with Abbott.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

📌 Technical Service Specialist (Roma)
🏢 Società riconosciuta
📍 Roma