- Help design, build and continuously improve the clients online platform.

- Research, suggest and implement new technology solutions following best practices/standards.

- Take responsibility for the resiliency and availability of different products.

- Be a productive member of the team.

Requirements

- 4–5+ years of overall IT experience with strong hands-on expertise in ServiceNow development.

- Proven experience in ServiceNow Sales and Order Management (SOM) and CPQ implementations.

- Design, develop, configure, and support ServiceNow solutions with a focus on Sales and Order Management (SOM) and CPQ modules.

- Collaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into scalable technical solutions.

- Configure and customize workflows, catalog items, business rules, UI policies, client scripts, Flow Designer flows, integrations, and automation solutions.

- Implement and support CPQ functionalities, including product configuration, pricing models, quote generation, and order orchestration.

- Develop and maintain integrations with CRM, ERP, and third-party systems using REST/SOAP APIs and Integration Hub.

- Participate in solution design, code reviews, testing, deployment, and release management activities.

- Troubleshoot platform issues and provide timely support and resolution.

- Ensure compliance with ServiceNow best practices, governance standards, and security guidelines.

- Create and maintain technical documentation, knowledge articles,



and operational procedures.

- Work effectively within Agile/Scrum teams across global environments.

- Strong understanding of: Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, REST/SOAP Integrations

- Strong proficiency in JavaScript and ServiceNow scripting concepts.

- Experience with order management lifecycle and quote-to-cash processes.

- Familiarity with Agile methodologies and DevOps practices.

- Strong analytical, debugging, and problem-solving skills.

- Excellent verbal and written communication abilities.

- Strong interpersonal and stakeholder management skills.

- Exposure to telecom, manufacturing, or enterprise sales domains is an added advantage.

- Experience with CRM platforms such as Salesforce is beneficial.

- Knowledge of ITSM, CSM, FSM, or other ServiceNow modules is a plus.

- Strong collaboration and teamwork mindset.

- Ability to work independently and manage multiple priorities effectively.

- Proactive attitude with a continuous learning mindset.

- Customer-focused and consultative communication approach.

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Preferred Certifications

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

Benefits

- A challenging, innovating environment.

- Opportunities for learning where needed.

📌 Salesforce Functional Support Specialist (Assago)
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📍 Assago