JOB DESCRIPTION:

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

- Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
- Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
- Build and maintain a solid understanding of the company’s products and services
- Identify customer needs and clearly communicate relevant information to internal service and technical departments
- Accurately record customer interactions using internal systems and data entry tools

What you bring

- Technical Diploma or equivalent qualification (approximately 12 years of education)




- At least 2 years of experience in a customer service or contact center environment
- Confidence in handling customer interactions by phone and email
- Ability to navigate computerized systems and learn new applications quickly
- Strong communication skills, problem‑solving mindset, and customer‑focused attitude

Why join us

- Be part of a collaborative and supportive team
- Develop your skills in customer service and communication
- Work in an environment that values quality, reliability, and continuous improvement

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

ANI International Nutrition

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

📌 Order Entry Clerk (Roma)
🏢 Azienda importante
📍 Roma