ppSell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. /p pSell what you love. For us and millions of users across the globe, that’s Spotify. Join the Customer Success team within our Advertising Sales business and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to craft them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. /p pWe are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data‑led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts. /p h3What You’ll Do /h3 ul liBuild deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners. /li liAct as the client’s primary point of contact, fielding requests questions and interacting directly with clients throughout the sales and campaign lifecycle. /li liBe responsible for the RFP response and media planning strategy across all buying channels. /li liRegularly participate in client meetings to deepen relationships via high‑value client engagement, including campaign prep launch, ongoing optimization recommendations, campaign reporting, and wrap ups.



/li liPartner with cross‑functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes. /li liLead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking. /li liMonitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives. /li liLeverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business. /li liLead projects involving sophisticated work streams and cross‑functional collaboration (internally and externally). /li liServe as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations. /li liReview, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling. /li liOwn the post‑campaign analysis with takeaways and recommendations to drive repeat business. /li liCollaborate cross‑functionally on initial billing and revisions to ensure invoices are accurate and delivered on time. /li liAdhere to internal standard methodology guidelines, processes, and operating cadences. /li /ul h3Who You Are /h3 ul liYou have a Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business. /li liYou have a minimum of 3 years experience in digital media, planning and/or buying. /li liYou have strong industry knowledge and a desire to grow within the digital media industry. /li liYou have a strong understanding of advertising performance metrics and the advertising ecosystem. /li liYou have a reputation of providing outstanding customer service.



/li liYou have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes. /li liYou are able to craft impactful sales rationale stories by using data and research. /li liYou are a highly organized and focused multi‑tasker with strong attention to detail who can work independently within a team‑focused organization. /li liYou work effectively with cross‑functional teams and all levels of management (internally and externally). /li liYou thrive in a fast‑paced, deadline‑oriented environment and have excellent verbal, written, and presentation skills. /li liYou possess strong presentation and communication skills. /li liYou have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems. /li liFluent Italian and English language, spoken and written is required. /li liPlease apply to this role with a CV/Resume in English. /li /ul h3Where You’ll Be /h3 ul liThis role is based in Milan. /li liWe offer you the flexibility to work where you work best! There will be some in‑person meetings, but still allows for flexibility to work from home. We ask that you come into the Milan office 2–3 times per week. /li /ul pSpotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward‑thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. /p pAt Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know – we’re here to support you in any way we can. /p /p #J-18808-Ljbffr

📌 Customer Success Manager, Ad Sales (Milan) (Milano)
🏢 Spotify
📍 Milano