01st July, 2026

Role Summary

Our client, an international technology company specializing in connected solutions, data analytics, and fleet management technologies, is seeking a Technical Support Specialist to support customers and partners across the Benelux market. The successful candidate will be responsible for troubleshooting hardware and software issues, providing technical guidance, delivering training, and ensuring an exceptional customer experience.

This role is ideal for a technically minded professional who enjoys problem-solving, customer interaction, and working in a fast-paced, innovative environment.

Key Responsibilities
- Provide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat.
- Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
- Support database setup, user management, reporting, portal configuration, and system navigation.
- Troubleshoot device-related issues, network communications, and software applications.
- Coordinate product return, replacement,



and exchange processes with internal departments.
- Deliver product training and technical guidance to customers, partners, and resellers.
- Investigate and resolve customer concerns in a timely and professional manner.
- Escalate critical or recurring issues to management and relevant internal teams.
- Maintain the confidentiality and security of customer data and information.
- Collaborate with cross-functional teams to support strategic business initiatives.
- Stay informed on product updates, industry developments, and emerging technologies.

Requirements Education
- Diploma or Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.

Experience
- 1-3 years of experience in technical support, customer support, helpdesk, service desk, or a similar troubleshooting role.
- Experience diagnosing and resolving hardware and software issues.

Language

📌 Technical Support Specialist (Ferrara)
🏢 Bolt Talent Solutions
📍 Ferrara