Customer Service Representative

For our office in Legnano (Milan) and within our Business Unit Health & Medical, we are looking for a passionate Customer Service Representative, reporting directly to the Customer Service Manager.

About The Role
As Customer Service Representative, you will act as the voice of the customer, ensuring outstanding service experience throughout the customer journey.
You will manage customer interactions and order-related activities, partnering closely with Sales and other cross-functional teams to ensure effective issue resolution, seamless order execution, and high levels of customer satisfaction.

What You Will Do
- Customer Relationship Management: Act as the primary point of contact for customers, delivering professional, responsive, and customer-focused experience. Build and maintain strong customer relationships by understanding customer needs, handling inquiries, requests, complaints, and escalations,



and leveraging a holistic view of customer interactions to proactively anticipate requirements and drive first-contact resolution whenever possible.
- Service & Product claims coordination: Analyse and manage service and product claims from receipt to resolution, coordinating with internal departments and escalating issues when required. Ensure complete and accurate documentation in SAP to maintain full claim traceability. Provide customers with timely updates and communicate the final resolution, ensuring a high level of customer satisfaction.
- Cross-functional Collaboration: Work closely with Sales representatives and collaborate with Supply Chain, Logistics, Finance, and other internal stakeholders to ensure efficient fulfillment of customer requirements. Partner with service specialists and subject matter experts to investigate and resolve more complex issues, providing customers with seamless support and effective solutions.
- Continuous Improvement & Service Excellence: Contribute to the delivery of service excellence by proa

📌 Customer Service Representative (Legnano)
🏢 Essity
📍 Legnano