Locations
Italy
CORSCO VERCELLI 40 CAP
Milano, LO 20145, ITA
- Remote
- Customer Success
- Full-Time
- Requisition #: SENIO004314

Description
Employment Type: Full-Time
Gross annual base salary: EUR €65,000 - €84,500
Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job‑related criteria
Summary
At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud‑based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data‑driven decisions, and achieve unparalleled operational excellence.
This position is for a Senior Customer Success Manager (SCSM), a vital role in helping our customers achieve their strategic goals and obtain maximum value from their investment with OneStream. We seek a hybrid professional with strong customer acumen and a solid SaaS and technical foundation to engage customers and develop long‑term partnerships.




As a Senior Customer Success Manager, you will focus on building effective partnerships by driving product adoption and guiding customers toward best practice adoption, and future roadmaps’ development. Your role will involve expanding relationships, simplifying processes, and acting as the bridge between customers and the OneStream ecosystem, including Product Management, Engineering, Professional Services, Education, and more.
- Primary Duties and Responsibilities – Manage overall relationships with assigned customers, ensuring adoption, retention, and renewals.
- Develop multi‑purpose relationships throughout customer organizations.
- Develop and execute Customer Success Plans to establish critical goals and help customers achieve their business objectives and strategic goals.
- Measure and monitor customers’ progress against key performance indicators, reporting internally and to customer stakeholders.
- Facilitate regular meetings

📌 Senior Customer Success Manager _ Italy (Italia)
🏢 OneStream Software
📍 Italia