We are looking for our **Milan Marriott Hotel** for a pleasant, organized and friendly **Front Office Manager** to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office. **Responsabilities**: - Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest services in responding promptly to guest needs.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.
- Acts as manager on duty for hotel and manages front desk operations in the absence of the Front Office Manager.
- Maintains a positive, cooperative work environment between staff and management. **Skill & Knowledge**




- Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
- C2 level or above, good at oral and written English.
- 3 to 5 years’ experience in a front office senior management position, preferably in a four-star international hotel
- Problem solving & Decision making
- Adaptability/ Flexibility
- Concern for quality
- Results oriented
- Teamwork/ Cooperation
- Cross cultural sensitivity
- Customer service orientation
- Stress Management
- Enthusiastic and pleasant personality
- Proficiency in Microsoft Office software: Word, Excel and PowerPoint
- Knowledge of Fidelio/ Opera Please note that no accommodation will be provided for this position. To apply, send your curriculum vitae with photo and authorization to process personal data D. Lgs 101/2018 e del GDPR (Regolamento UE 2016/679).

📌 Front Office Manager - Milan Marriott Hotel (Milano)
🏢 Russotti Gestioni Hotels S. P. A.
📍 Milano