ppAt bAlfaDocs /b, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. /p pWe take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. /p pAs an bOnboarding Specialist /b, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.br/You will: /p ul liGuide customers through the onboarding journey, from kickoff to successful adoption. /li liUnderstand each practice's workflows and recommend best practices to improve productivity and profitability. /li liDeliver engaging training sessions for doctors, secretaries, and practice managers. /li liManage onboarding projects, coordinating milestones, timelines, and stakeholders. /li liSet clear expectations, proactively identify risks, and remove adoption blockers. /li liHandle challenging conversations with confidence, maintaining customer trust even in difficult situations. /li liCollaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience. /li liAct as the voice of the customer, sharing insights to continuously improve our product and onboarding experience. /li /ul ul li1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales. /li liExcellent communication, presentation, and active listening skills. /li liStrong stakeholder management and conflict resolution skills.



/li liAbility to manage multiple projects while staying organized and focused on priorities. /li liCustomer‑centric mindset with strong problem‑solving abilities. /li liAbility to influence customers through a consultative approach and build long‑term trust. /li liOwnership, resilience, and a proactive attitude. /li liPassion for technology and digital transformation. /li liExperience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar). /li liNative Italian and fluent English (C1). /li liBased near Munich or Milan, or willing to relocate. /li /ul h3Administrative Info: /h3 ul libContract /b: Every Alfa begins their journey with a 1‑year fixed‑term contract with the aim of renewing to an indefinite term. /li libSalary range /b: 30K‑32K + premio /li libLocation /b: Milan, Italy (Via Eritrea n. (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 bMonaco di Baviera /b) /li libOffice Model /b: Hybrid Mode 3 days in the office, 2 days remote /li libWorking hours /b: Monday - Friday | 09:00 - 18:00 | 1‑hour lunch break /li libTrial Period /b: 30 days /li libStart Date /b: Starting September 2026 /li /ul ul liEquipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. /li /ul ul liBonus for paid English or German language courses. /li liTraining courses, books, workshops, and team‑building activities for personal and professional growth. /li liPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. /li liRegular company reunions (yearly meetups, Christmas dinner) /li liSnacks and fruit always available in the office, along with good beer at the end of the week. /li /ul h3Selection Process: /h3 ol liCall with Talent Acquisition (30 min) /li liInterview with Team Leader Head of CS (60 min) /li liJob Offer /li /ol /p #J-18808-Ljbffr

📌 Customer Onboarding Specialist - (Italian Speaking) - (He/She)
🏢 AlfaDocs.com
📍 Milano