Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us. **_
Summary_** Our team is growing! We’re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre **_
What you’ll be doing_**
- Partner cross-functionally during the pre
- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
- Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
- Assess customers requirements to propose solutions with our platform/product,



communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
- Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
- Triage and resolve bugs and other technical issues throughout the customer journey
- Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents **_
We’ll be excited if you have_** Bachelor's degree, preferably in Computer Science or other technical field5+ years of integration solutions experience or technical account manager especially in a customer-facing role for SaaS high-growth companiesExcellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customersAdvanced technical discovery, documentation, and troubleshooting skillsProven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven scheduleFluent in Mandarin and English language, both written and spokenStart-up, team-oriented mentality **_ **_
Technical qualifications_**
- Mobile experience (Android, IOS) and cross platform (Flutter, React)
- Knowledge of Wordpress; Shopify is a plus **_Don’t hold back_

📌 Integration Solutions Manager (Provincia di Cuneo)
🏢 Firework
📍 Provincia di Cuneo