ph3ABOUT US /h3 pPliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. /p pWe serve two primary customer segments: /p ul liCompanies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines. /li liBusinesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions. /li /ul pFounded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e‑money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments. /p pLearn more at /p h3ABOUT THE ROLE /h3 pWe are seeking a motivated and proactive bCustomer Success Manager (m/f/d) /b to support our medium to large customers on the bItalian /b market here at Pliant. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth. /p pbThis role is open to Berlin HQ (hybrid) or remotely in Milan. /b /p h3WHAT YOU’LL DO /h3 ul liServe as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.



/li liGuide our Italian customers through the implementation of our accounting software integrations and provide support for their accounting requirements. /li liProactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction. /li liIdentify and capitalise on opportunities for upselling additional products or services. /li liCollaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives. /li liRegularly monitor customer metrics and respond to any signs of dissatisfaction or challenges. /liliAct as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements. /li liCreate and maintain accurate customer records and documentation in CRM systems. /li liConduct regular check-ins and review meetings to ensure customer success and continued alignment. /li /ul h3WHAT YOU’LL BRING /h3 ul libKnowledge of Italian accountancy is a must /b /li liCustomer-focused with a passion for helping clients succeed. /li liStrong organisational skills and attention to detail. /li liAbility to thrive in a collaborative and fast-paced environment. /li liGoal-oriented, with a track record of achieving targets.



/li liAbility to adapt to changing customer needs and industry trends. /li liA proactive and problem solving mindset, with the ability to take ownership of tasks and drive results /li libExperience within the Fintech, finance or travel industry would be an advantage for this position (or a high interest would be great!) /b /li liExcellent opportunity to build your career in a dynamic environment, with potential for further development and progression. /li libFluent in Italian and English is a must /b /li /ul h3WHAT WE OFFER /h3 ul liThe opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence /li liAttractive remuneration /li liYour choice of preferred OS, Windows or Mac /li liFlat hierarchy and transparent communication in a relaxed, professional atmosphere /li liOpportunity to develop your talent in a dynamic team with ambitious goals /li liFlexibility and possibility to work remotely /li liCompany card with a monthly allowance for lunches, coffee, etc. with co-workers /li /ul pAt Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless. /p /p #J-18808-Ljbffr

📌 Customer Success Manager (m/f/d) - Italy (Milano)
🏢 Pliant
📍 Milano