ph3bJob Description /b /h3pAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. /ppCome join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. /ppJoin us in our exciting quest to build the future home! /ppbAbout the role: /b /ppYou will lead the Customer Service team in Italy, composed of multiple professionals, with a cross-functional scope covering all customers and sales channels. /ppIn this role, you will be accountable for delivering the Customer Service strategy, ensuring strong business impact and value creation. You will combine operational excellence, commercial mindset, and innovation, with full ownership of day-to-day business performance, balancing trade-offs across service, cost, customer priorities, and supply constraints. /ppYou will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation. /ppYour contributions to continuous improvement will be highly valued, and you will also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia). /ppYou will report to the Sales Operations Director Commercial Area South. /ppbLocation /b /ppThe role is based in Assago. /ppbWhat you’ll do: /b /pulliAct as a strategic business partner to Sales, Supply Chain,



and Finance driving business performance through effective service, prioritization, and decision-making /liliLead, coach, and develop the team, fostering ownership, accountability, and decision-making /liliManage trade-offs between service level, cost, availability, and customer value /liliOwn Cost-to-Serve, ensuring the right balance between service and profitability, challenging when higher service levels are not justified /liliManage the order portfolio holistically, considering customer value, SLAs, profitability, and operational constraints, defining and enforcing prioritization and allocation rules aligned with commercial strategy /liliEnsure fast, consistent, and transparent decisions, especially in constrained scenarios, translating business priorities into execution discipline /liliAct as the primary point of contact for customers, representing the company and the function, building and managing strong customer relationships, acting as escalation point when needed /liliEnsure excellent service across all channels (phone, email, digital) and high service performance (OTIF, lead times, customer satisfaction) /liliDrive innovation in service models, improving customer experience and business outcomes /liliLead the adoption and development of digital tools and systems,



acting as a pioneer in leveraging new technologies, promoting automation, visibility, and efficiency /liliCollaborate with IT and global teams to evolve platforms and capabilities /liliLead continuous improvement initiatives across Order-to-Cash processes, bringing concrete examples of impact (efficiency gains, service improvement, cost reduction) /liliDrive the evolution of Customer Service from transactional execution to business value contributor /li /ulpbWho you are: /b /pulliProven experience in team management within Customer Service and/or Sales Operations /liliStrong business mindset and commercial acumen /liliFluent Italian and English (written and spoken) /liliStrong ERP knowledge (SAP preferred) /liliHigh IT proficiency, with the ability to leverage systems, data, and digital tools, and drive adoption of new technologies /liliLogistics / Supply Chain knowledge is a plus /liliDemonstrated experience in complex, cross-functional environments /liliTrack record of delivering results through continuous improvement initiatives /li /ulpbAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. /b /ppbAt Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance. /b /ppbThe annual gross base salary starts from €54,750.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici). /b /p /p #J-18808-Ljbffr

📌 Customer Service Manager Italy (Assago)
🏢 Ab Electrolux
📍 Assago