Experteer Overview In this role you lead the Client Support function for Euronext Clearing, ensuring high-quality operational and technical support to clearing members across asset classes. You will drive service excellence, resilience, and continuous improvement in post-trading processes. You act as the main contact for clearing members and collaborate with Operations, Risk, IT, and Product teams to resolve complex issues. This is a client-facing, impact-driven opportunity to strengthen client satisfaction and post-trading efficiency. Benefits Lead the Client Support team and ensure timely resolution of client queries and incidents across asset classes Serve as the main operational and technical contact for clearing members throughout the post-trading lifecycle Monitor service levels, identify improvement opportunities, and implement best practices Collaborate cross-functionally with Operations, Risk, IT,



and Product to resolve issues and drive process improvements Analyze client feedback and operational data to spot trends, risks, and enhancement opportunities Prepare and deliver regular reports and updates to senior management and stakeholders Qualifications Degree in Economics, Finance, Business Administration, or a related field Minimum 5 years of post-trading, clearing, or client support experience in financial institutions or market infrastructure Solid understanding of post-trading processes and their operational impact Proven client-facing or operational support experience with strong relationship skills Strong analytical and problem-solving abilities Ability to work under pressure in a fast-paced, regulated environment Excellent English communication; additional European languages are a plus Proficiency in Microsoft Office tools #J-18808-Ljbffr

📌 Euronext clearing (Italia)
🏢 Experteer Italy
📍 Italia