Ready to be our next BlueRock-er? Let us whisper that beyond outstanding skills and expertise, we take pride in our values that lie within BLUEROCK: - ** B**ottom-up approach : we encourage various ideas and opinions at all levels, which can bring the “Aha! moment” to the table.
- ** L**aughter: sharing funny stories or making jokes with each other is in our DNA.
- ** U**pbeat: together we spread positive vibes to our working environment.
- ** E**nthusiastic: we find the language of love and passion in what we are doing.
- ** R**esult-oriented: we manage to define the most effective path to achieve our goals.
- ** O**wnership: taking ownership is our favorite. We are trusted every step of the way.
- ** C**hallenges fearless: our approach to challenges is remarkable. We fight without fear!
- ** K**nowledgeable: we are always thirsty for knowledge and constantly invest in our expertise. **BlueRock TMS- Smarter all the way** BlueRock TMS is a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions. We are expanding our operations in Milan, Italy, and are looking for skilled and experienced Customer Support Specialists to join our team. **Going the extra miles is the mindset embedded in our DNA.** As a BlueRock-er, your benefits will include but not limited to: - Company devices (Macbook)
- Employee Participation Plan
- Employee Referral Program
- Commuting allowance
- Lunch meal voucher each day of attendance at our Milan offie
- Opportunities to take initiative and gain hands-on experience. Our motto: You learn by doing
- A vibrant international working environment
- Broaden your working experience in Europe, North America,



and the Middle East. By having bottom-up responsibilities and self-development opportunities, you will aim for significant impact and also maximise your potential. You will find yourself comfortable in our international team with high spirits working in a result-oriented and challenging environment. Last but not least, you will also have fun and more flavours are waiting for you to enjoy as part of the Bluerock TMS team! **How you will pave the way of your future with BlueRock** Join us as a Customer Support Specialist (2nd Level) to handle more complex technical issues and provide advanced support to our customers. As a key member of our Support team, you'll work closely with the Director of Global Support to ensure seamless customer service and efficient resolution of technical issues. This role requires a deeper understanding of IT infrastructure, strong problem-solving skills, and the ability to collaborate with both the 1st level support and DevOps teams. How you can make an impact: - Advanced Customer Support: Guide customers through complex problem-solving processes and ensure satisfactory resolution of their issues.
- Technical Knowledge and Troubleshooting: Develop a thorough understanding of BlueRock TMS products, services, and IT infrastructure (AWS and cloud-prem).
- Platform Monitoring and Communication: Facilitate communication,



testing, and education for new releases and updates.
- Continuous Improvement: Provide feedback to the Director of Global Support on recurring customer issues and potential areas for improvement in support processes. **Our hiring process**
- 30 minute Join a 30 minute video call in the Introduction Interview
- Create a win-win: learn more about each other from multiple interviews
- Receive our job offer and prepare for your exciting journey with BlueRock TMS!
- BlueRock TMS is an equal opportunities employer. We take pride in our diverse workforce and inclusive workplace. Within a small team of open-minded talents, we ensure an attractive learning environment that you are looking for!_ Who you are and beyond: - Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in a technical support or IT role.
- Strong knowledge of AWS and cloud-prem IT infrastructure.
- Proficiency in JSON configurations and advanced business rules management (e.g., OpenL).
- Familiarity with support tools and systems, such as ticketing and monitoring tools.
- Ability to handle stressful situations and manage customer expectations effectively.
- Strong problem-solving and analytical skills.
- High level of technical expertise and customer-centric mindset.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills. Share more about what you have and what you're eager to grow into: - Excellent written and verbal communication skills in English; additional languages are a plus.
- Familiarity with the logistics sector.

📌 Customer Support Specialist (2nd Level) (Milano)
🏢 BlueRock TMS
📍 Milano