About the Role
To provide exceptional customer service based on the company's mission and vision, quality policy and product knowledge to ensure the highest level of satisfaction, including processing orders accurately and timely, replenishing stock based on incoming orders, complaint resolution and coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions.
Responsibilities
Process sales orders; track orders and investigate issues.
Process and report invoices for payment and credit notes for returns.
Respond to inquiries from customers regarding status of sales orders.
Follow up backorders and offer replacements to customers.
Coordinate pick-ups with customers and logistics providers.
Process and edit orders received from customers and resolve any discrepancies.
Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers.
Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs,
communicating regularly with each stakeholder, and identifying areas of improvement.
Assess multiple tasks, and develop plans to complete them in a logical and efficient manner.
Job Specifications
English and Italian at professional level.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Exceptional attention to detail.
Database management skills.
Ability to prepare routine administrative paperwork.
Ability to maintain a consistent high level of attention to detail.
Minimum of 2 years of Customer Success experience.
Proficiency in MS Office tools (Outlook, Excel, Word). Knowledge of SAP is a plus.
Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support.
Benefits
Full company benefits package.
Interesting & competitive compensation plan.
Hybrid work.
Birthday day
📌 Customer Success Analyst (Italia)
🏢 Altro
📍 Italia