**Company Description**
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over **2,500 laboratories and business facilities** across 115 countries, supported by a team of **99,500 dedicated professionals**. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
**Job Description** Primary Responsibilities**
- Represent business needs from an IT perspective during requirements preparation and validation.
- Ensure tool designs align with business vision, processes, and operations.
- Lead the assigned IT Process Area, making process-related decisions in collaboration with the BA Operations Team.
- Validate that IT solutions meet key business drivers.
- Collaborate with SGS IT Business Analysts to clarify and communicate requirements.
- Support program development, including all relevant interfaces. **Key Responsibilities**
- ** Scope Definition**: Serve as the main liaison between business and IT, translating operational processes into detailed User Stories.
- ** Process & Operations**: Build and validate requirements with stakeholders, ensure traceability from definition through to testing, and participate in design workshops.
- ** Design**: Provide input during design workshops, ensure solutions meet end-user needs, and maintain compliance with business requirements.
- ** Testing**: Develop test cases and scenarios, coordinate User Acceptance Testing (UAT), and consolidate feedback for continuous improvement.
- ** Go-Live & Support**: Prepare eLearning materials, create user manuals, promote system adoption, and support change management initiatives. **Reporting Line**:
Reports to Gabriella Lencz,



IT Manager (Budapest)
**Qualifications** Profile Requirements**
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years’ experience in business process management or a similar role.
- Proven leadership experience in IT process areas with cross-functional team collaboration.
- Background in Certification Operations within Business Assurance.
- Strong expertise in requirement gathering, validation, and business process compliance. **Required Skills**: - Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities with a creative mindset.
- Proficiency in creating detailed User Stories and translating business needs into IT requirements.
- Experience in test case creation and UAT coordination.
- Knowledge of change management principles and best practices. **Key Competencies**
- ** Leadership**: Ability to guide and empower cross-functional teams.
- ** Collaboration**: Strong stakeholder management and alignment skills.
- ** Attention to Detail**: Precision in requirement validation and process design.
- ** Adaptability**: Capacity to manage multiple priorities in a dynamic environment.
- ** Technical Acumen**: Solid understanding of IT processes with the ability to contribute to design and development.
- ** Resilience**: Ability to thrive in fast-paced, evolving settings. **Additional Information** Why SGS?**
- Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
- Enjoy a flexible schedule and remote work model.
- Access continuous learning opportunities through SGS University and Campus.
- Collaborate in a multinational environment with colleagues from various continents.
- Vantaggi from a comprehensive benefits platform.

📌 IT Business Process Owner (Milano)
🏢 Sgs
📍 Milano