About the job
Based at the Mandarin Oriental, Milan within the Room Service Department, the Commis de Rang is responsible for delighting and satisfying our guests. The role reports to the Room Service Manager.
As Commis de Rang, you will be responsible for the following duties:
- Follow the entering guest room rules and policies.
- Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments.
- Able to explain the ordered dishes in the guest room and present them attractively.
- Ensure guests receive a personalized in room dining experience, performed in a timely and complete manner.
- Perform any tasks relating to billing according to hotel standards and cashiering policies.
- Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
- Distribute all guest amenities as required.
- Conserve all outlet equipment and utensils in good condition through proper day‑to‑day handling and required side duties as assigned.
- Assist in picking up all required stocks, including linen, beverage,



dried goods and others, and arrange them accordingly. Any other reasonable tasks as assigned by the IRD Manager.
- Ensure product knowledge is up to date.
- Listen to every guest and observe body language carefully to understand guest needs and expectations, consistently delighting and satisfying every guest.

As Commis de Rang, we expect from you:
- The ideal candidate is a self‑motivated person with great communication skills, fluent in Italian and English.
- He or she is willing to offer professional and impeccable service, ensuring that the guest's experience at the Mandarin Oriental is exceptional.

Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member o

📌 Commis de Rang (Italia)
🏢 Mandarin Oriental Hotel Group
📍 Italia