At **AlfaDocs**, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. As the leading solution for Practice Management & Patient-Engagement, we are looking for a **Customer Onboarding Specialist**to trainand educates new clients. In carrying out your activities, you will report directly to the Team Leader and participate in various departmental and interdepartmental activities.to join our growing CS Team. **In Your Role**: - You will thoroughly understand AlfaDocs and be able to explain all its benefits in terms of productivity and profitability to doctors.
- You will instruct new clients, including doctors and secretaries, sharing best practices for proper use of AlfaDocs to help them achieve their business objectives.
- You will always be in contact with the Customer Support and Success Team to guide clients in resolving any issues.
- You will build a good relationship with the Sales Team to ensure quick handovers between different departments.
- You will be the voice of the customer, listening to their needs and finding solutions. **Requirements**:- At least 1 year of experience in a Customer Success role or Sales role.
- Genuine interest in the digital world and new technologies.
- Excellent communication skills, from presentations to active listening.
- Persuasiveness in encouraging clients to follow our solutions to make their practice more profitable and their workflows more efficient.




- Organizational skills and the ability to work effectively in an agile and fast-paced environment.
- Customer-centric mindset: strong problem-solving skills and a proactive attitude in managing client needs.
- Excellent stress management and the ability to prioritize tasks.
- Ability to collaborate in a "win as a team" environment.
- Patience in handling difficult cases.
- Hands-on experience with help desk software (Intercom, Zendesk, and similar) and CRM systems (Hubspot, Salesforce, and similar).
- Living near Munich/Milan or willing to relocate.
- Native-level Italian; fluent in English C1. **Why AlfaDocs?**
- Join a transformative health-tech leader making a meaningful impact on healthcare delivery.
- Opportunity to significantly shape and accelerate the company's growth trajectory.
- Work alongside a passionate team dedicated to excellence, innovation, and continuous learning. Competitive salary and comprehensive benefits. **Benefits**
- Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
- Premio for paid English or German language courses.
- Training courses, books, workshops, and team-building activities for personal and professional growth.
- Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
- Regular company reunions (yearly meetups, Christmas dinner) Snacks and fruit always available in the office, along with good beer at the end of the week.
- **Administrative Info**: - **Contract**: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term.
- **Salary range**: 27-30.000€ (Italy) 30-32.000€ (Germany)
- **Location: Milan**, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Dachauer Strasse, 17 80335 **Monaco di Baviera**: - **Office Model**:Hybrid Mode 3 days in the office, 2 days remote
- **Working hours**: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break
- **Trial Period**: 30 days
- **Start Date**: Starting July/August 2025

📌 Customer Onboarding Specialist - (Italian Speaking) (Milano)
🏢 AlfaDocs.com
📍 Milano